Customer Service Assistant

Southern Co-op; Faversham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail brand in Ashford, England is seeking a part-time Customer Service Assistant to join their vibrant team. This role involves assisting customers, maintaining store presentation, and ensuring a welcoming and safe environment. Ideal candidates will have a passion for customer service and a can-do attitude. Southern Co-op offers significant benefits including a 20% discount and career growth opportunities. Join us in making a positive impact within the community.

Benefits

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• Genuine enthusiasm for great customer service.
• Hands-on, can-do attitude.
• Willingness to help with various tasks.

Responsibilities

• Helping customers with queries.
• Keeping shelves stocked and looking great.
• Serving on the checkout.
• Keeping the store clean, safe and welcoming.

Skills

Great customer service

Can-do attitude

Team player

Job description

Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part‑time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day. Our stores are more than just places to shop – they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly – you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

Desired Qualities

• A genuine enthusiasm for great customer service
• A hands‑on, can‑do attitude
• A team player who’s always ready to help
• A willingness to get stuck into tasks like:

Responsibilities

• Helping customers with queries
• Keeping shelves stocked and looking great
• Serving on the checkout
• Keeping the store clean, safe and welcoming

Why Southern Co‑op?

Southern Co‑op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices. You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle‑to‑work scheme, colleague referral scheme and much more.

We want to put U in Southern Co‑op — start your new career now.

Location: Ashford, England, United Kingdom