Customer Service Assistant

East of England Cooperative; Coggeshall; On-site; GBP 18,000 - 22,000; Full time

Job summary

A regional retail cooperative in Coggeshall is seeking a Customer Service Assistant. The role involves supporting customer service standards, engaging with the community, and working within a motivated team. Successful candidates should be friendly, reliable, and have basic communication skills. The position offers competitive pay and various employee benefits including discounts and training opportunities.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Opportunities for growth and training

Financial wellbeing support

Employee Recognition Scheme

Qualifications

• Must be school leaver age or above.
• Willingness to learn and adapt.

Responsibilities

• Support the store in delivering high standards of customer service.
• Engage with the local community.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Engaged and self-motivated

Basic numeracy, literacy, and IT skills

Job description

Overview

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Normal working pattern for this role: Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please refer to official guidance.

Benefits

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

* Enhanced on statutory terms, subject to service criteria.