Customer Service Assistant

Ocs Uk & Ireland; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading security services provider in the United Kingdom is looking for a skilled Security Supervisor to lead a security team within the courts and tribunal system. This role requires prior supervisory security experience and a valid SIA Licence. You will oversee operations, ensure compliance with legislation, and maintain an exceptional level of customer service. The role provides professional development opportunities and a supportive work environment, with additional attendance allowances available.

Benefits

Attendance allowance of £1 per hour

Professional development opportunities

Supportive workplace culture

Qualifications

• Right to Work in the UK.
• Enhanced DBS and BS7858 security clearance.
• Valid SIA Licence and relevant security-related experience.
• Previous supervisory experience of security teams.

Responsibilities

• Supervise the security team, delivering exceptional service to all court users.
• Ensure compliance with legislation, including H&S and SIA licensing.
• Monitor premises, CCTV, and search channels.
• Act as the point of contact for security issues, recording and reporting incidents.
• Cover duty manager duties on weekends on a rotation basis.
• Manage team shift rosters and the Timegate system.

Skills

Strong people and customer service skills

Effective communication skills

Good diligence and a high standard of work

Job description

Are you ready to lead a team and ensure exceptional security and customer service in the courts and tribunal system? Join OCS as a Security Supervisor and be part of a team that values your leadership and professional growth. As an Employer of Choice, OCS invests in colleagues' development through funded programs and qualification opportunities.

Responsibilities

• Supervise the security team, delivering exceptional first line manned guarding and customer service to all court users.
• Ensure compliance with legislation, including H&S, SIA licensing and risk assessments.
• Monitor premises, CCTV, and search channels, maintaining an honest, ethical, and professional approach.
• Act as the point of contact for any security issues within the complex, recording and reporting incidents.
• Cover duty manager duties on weekends on a rotation basis.
• Manage team shift rosters and the Timegate system.

Requirements

• Right to Work in the UK.
• Enhanced DBS and BS7858 security clearance.
• Valid SIA Licence and relevant security‑related experience.
• Previous supervisory experience of security teams.
• Strong people and customer service skills.
• Good diligence and a high standard of work.
• Effective communication skills.

Attendance allowance of £1 per hour can be earned on contracted hours, subject to meeting certain attendance‑related criteria.

This role offers professional development opportunities and a supportive workplace culture, helping you grow and succeed within OCS.