Customer Service Assistant

E3 Recruitment; Bradford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading chemical manufacturer in West Yorkshire is seeking a Customer Service Assistant to manage customer orders and ensure satisfaction. You will handle inquiries, support operations, and maintain records. Ideal candidates have strong communication skills and previous administration experience. This role directly impacts customer satisfaction within a supportive team environment.

Qualifications

• Previous experience in a similar administration role.
• Confident in both phone and email communication.
• Strong understanding of logistics and documentation.

Responsibilities

• Manage customer orders from enquiry to completion.
• Support colleagues to ensure operations run smoothly.
• Handle customer queries and complaints professionally.
• Provide details on stock levels and delivery options.

Skills

Great communication skills

Attention to detail

Order processing knowledge

Job description

We are excited to be recruiting for a Customer Service Assistant to join a leading chemical manufacturer based in West Yorkshire.This is a fantastic chance to be part of a supportive team where customer satisfaction and smooth operations are at the heart of everything they do.

As a Customer Service Assistant , you will be the first point of contact for customers, making sure enquiries are handled quickly, accurately, and professionally.You will play a key role in processing orders, keeping records up to date, and ensuring that every customer interaction is a positive one.

Roles and Responsibilities for Customer Service Assistant :

• As a Customer Service Assistant , you will manage orders from enquiry to completion, keeping customers informed every step of the way.
• Support colleagues across production, purchasing, logistics, and tanker drivers to ensure schedules run smoothly.
• Handle customer queries, complaints, and updates, always following company processes.
• Provide clear details on stock levels, delivery options, and pricing.
• Maintain accurate records, produce invoices, and issue credit notes where needed.
• Assist in setting up new customer accounts.

Experience Required from Customer Service Assistant :

• Previous experience as a similar administration role.
• Great communication skills, confident both on the phone and over email.
• Solid understanding of order processing, documentation, and logistics.
• Strong attention to detail and the ability to follow procedures precisely.

Joining as a Customer Service Assistant means becoming part of an established business where your contribution will be valued, and your role will directly impact customer satisfaction.

If you are ready to bring your skills and enthusiasm to this Customer Service Assistant opportunity, we would love to hear from you.Please click on the link below to apply directly.