Customer Service Apprentice, White's Bakery, Worsbrough, Barnsley, S70 5AF

Barnsley College; Barnsley; On-site; GBP 10,000 - 15,000; Full time

Job summary

A local bakery in Barnsley is seeking a Customer Service/Admin Apprentice to be the first point of contact for customers and support essential administrative tasks. This role involves handling customer interactions, maintaining records, and assisting with business development efforts. Ideal candidates will be reliable, trustworthy, and capable of working in a dynamic environment. Training will be provided as part of the apprenticeship program.

Qualifications

• Ability to work in a fast-paced environment.
• Positive approach to learning and gaining new skills.
• Capable of using initiative in daily tasks.

Responsibilities

• Support business development by increasing sales and company image.
• Input transactions onto Excel and maintain company records.
• Handle customer interactions both in-store and over the phone.
• Produce accurate letters and reporting for management.

Skills

Reliability

Trustworthiness

Teamwork

Flexibility

Good organisation

Professional communication

Education

Commitment to continuous improvement

Job description

Overview

Are you passionate about great customer service and looking to start your career in a warm, welcoming environment? Join our friendly team at White's Bakery. As a Customer Service/Admin Apprentice, you’ll be the first point of contact for our customers, both in-store and over the phone. You’ll also support the team with essential administrative tasks to keep the bakery running smoothly.

Responsibilities

• Support the development of the business when working with customers with regard to increasing turnover (sales) and company image. Positively represent and promote the company to any external company we deal with.
• Undertake the day-to-day input of transactions onto the Excel spreadsheet and the maintenance of company records including the inputting and completion of postings data, using formulas and macros.
• Deal effectively with incoming/outgoing calls on the telephone.
• Deal with customers in a friendly and positive manner.
• Handle correspondence daily for Management and Administrative staff.
• Produce accurate letters and weekly reports.
• Use Bakery Software system effectively.
• Maintain filing systems for the business.
• Ensure confidentiality on all appropriate matters, and recognise that any breach of this confidentiality will be treated seriously.
• Support in covering for holidays and sickness.
• Undertake any other tasks that are appropriate to the post and which reflect the needs of the company, to be negotiated by the post holder and their line manager.

Person specification

• Reliability
• Trustworthiness
• Able to work in small teams
• Flexible, energetic, adaptable and able to use initiative
• Committed to raising standards and continuous improvement
• Dedicated to the success of the business
• Able to work within a fast-paced environment
• Positive approach to learning and gaining new skills through teamwork and training opportunities
• Good organisational and planning skills
• Professional communication with customers
• Punctuality
• Patience
• Able to work in small teams
• Commitment to raising standards and continuous improvement
• Dedicated to the success of the business
• Ability to use initiative

Working week

37.5 Hours, Monday to Friday 8am-4pm.

Apprenticeship standard

Customer Service Practitioner Level 2.

About the employer

Located in Barnsley, Yorkshire, White’s Bakery is a premier bakery known for our commitment to excellence. We specialise in individually wrapped home-baked goods created with love and quality recipes. At White’s Bakery, our values are the foundation of everything we do. We believe in creating a supportive and inclusive environment where open communication, honesty, and appreciation thrive. We treat every individual with fairness, consideration, and respect, building strong relationships with our team, customers, and partners.