Customer Service and Sales Representative

Nissha Medical Technologies, Ltd.; Paignton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in Paignton is seeking a dynamic individual for the Graphic Control Data Recording role in customer service. This position involves ensuring exceptional service for UK and European clients, processing orders, and managing customer relationships. The ideal candidate will have at least 2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office. Experience with CRM systems is advantageous. Join a team committed to quality and growth.

Qualifications

• At least 2 years of customer service experience.
• Proven ability in order entry and quote generation.
• Strong oral and written communication skills.

Responsibilities

• Develop and maintain a thorough understanding of products.
• Build and maintain strong relationships with customers.
• Ensure orders are processed efficiently.

Skills

Customer service

IT literacy

Communication skills

Account management

Tools

Microsoft Office

CRM systems

Job description

This role is part of the GCDR part of the business. Looking after the UK customers.

Graphic Control Data Recording

Our team leverages a complete catalogue of analog measurement products to meet the operational and regulatory needs of the Food & Beverage, Oil & Gas, Power Generation, and Wastewater Industries. We use a quality-first approach which maximizes accuracy and minimizes downtime. Our direct sales and dedicated customer service departments listen to the voice of our valued customers to develop new solutions for today’s challenges.

We are looking for a enthusiastic, self motivated and dynamic individual to join our customer services team supporting our UK and European clients.

Key Duties/Responsibilities

• Develop and maintain a thorough understanding of our products and services.
• Build and maintain strong relationships with customers, providing exceptional customer service from first point of contact to post-delivery communication.
• Ensure all orders are processed efficiently in line with company SOP's & KPI's.
• Generate quotes and load new business opportunities.
• Maintain customer / account details.
• Coordinate deliveries for all customer sites internationally.
• Analyse sales and create growth.
• Complaint Handling.
• Upselling

The ideal candidate will have:

• At least 2 years of customer service experience.
• Proven ability to work to at a very high level in order entry and quote generation.
• Strong oral and written communication skills.
• Has ambition to achieve company targets.
• The use of an internal CRM system will be required, having experience in using these type of systems would be advantageous.
• Ability to multitask, prioritize and manage time effectively.
• IT literate - Proficiency with Microsoft Office, including Word, Excel and PowerPoint.
• Experience of account management.