Customer Service and Fleet Administrator

DHL Supply Chain; Peterborough; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading logistics firm in Peterborough is seeking a Customer Service and Fleet Administrator. The role includes managing contracts, providing excellent customer care, and ensuring timely reporting. Ideal candidates will have a background in customer service and administration, with a preference for those experienced in the automotive sector. Competitive salary and a range of benefits are offered, including career development opportunities.

Benefits

Uniform provided

Flexible working hours

Free on-site parking

Discounts on retail and gym

Free confidential GP service

Cycle to work scheme

Generous pension scheme

Qualifications

• Previous track record in customer service and administration essential.
• Strong administration skills and ability to prioritise tasks.
• Experience in the automotive industry preferred.

Responsibilities

• Manage contracts and respond to requests in a timely manner.
• Ensure excellent customer care and administration duties.
• Provide accurate reporting on time in line with KPI requirements.

Skills

Customer service experience

Strong communication skills

Strong administration skills

Data analytics experience

Automotive industry experience

Proficient in Microsoft packages

Job description

Overview

Position: Customer Service and Fleet Administrator
Location: East of England Showground, Peterborough (PE2 6XE)
Salary: Up to £24,000
Work Patterns: Monday-Friday. Day time hours
Contract Type: Permanent (Full-time)

Are you an experienced and dedicated Customer Service and Fleet Administrator? Are you passionate about cars and have a keen eye for detail? Do you take pride in your work and aspire to work with premium automotive brands? If so, we have an exciting opportunity for you! We are recruiting for various different roles, due to securing new business wins, so keep an eye out for further opportunities.

About Finished Vehicle Solutions

Join our team at East of England Showground, Peterborough, where we maintain a fleet of around 4,000 luxury vehicles, including Mercedes, Volkswagen, Audi, Genesis and more. With about 150 dedicated colleagues, we are committed to exceptional service and quality.

We value our employees, offering a positive work environment and investing in your growth and development. Ready to advance your career with prestigious automotive brands? We want to hear from you!

What does the role entail?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• Manage the relevant contracts including any email and telephone requests in a timely manner within client and internal KPIs and take ownership for requests and queries
• To ensure that booking requests are responded to quickly, efficiently and to correct standards, ensuring required service levels achieved
• To provide excellent customer care, a high level of accuracy, ensuring all administration duties are fulfilled to the required standard and timescales
• Take ownership of requests and queries ensuring they are managed to a successful solution
• Help to maintain the Internal database, ensuring that the computer systems are up to date, accurate and that all new changes are actioned
• Provide accurate Reporting on time in line with KPI requirements
• Proactively management the fleets to ensure efficient in fleeting and de-fleeting in line with requirements
• Monthly invoicing and back up and sense check the data before sending

What do we need from you?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Previous and proven track record in a Customer Service and Administrative environment is essential
• Strong communicator at various levels - ability to assess individual customer needs
• Strong Administration skills and able to prioritise tasks
• Data analytics experience with excellent attention to detail
• Automotive Industry experience preferred
• Proficient in Microsoft packages (Excel, Word, Outlook)

What We Offer

• Manufacturer Training: Receive comprehensive training from top automotive brands to enhance your skills and knowledge.
• Career Development: Take advantage of excellent career development opportunities within our growing organisation.
• Supportive Team Environment: Work alongside a friendly and experienced team of professionals who are passionate about what they do.
• State-of-the-Art Facilities: Utilise modern equipment and facilities designed to help you perform at your best.

Benefits

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Uniform provided.
• Flexible working hours
• Free on-site parking
• Hundreds of discounts (including retail, childcare + gym)
• Free confidential 24/7 GP service
• Cycle to work Scheme
• Affordable loans
• Generous enhanced pension scheme
• 24/7 employee support service for you and your family with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

Our Approach to Diversity & Inclusion

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

Application notes

Please be aware that interviews are provisionally scheduled to take place during the week commencing Monday 15th September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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