Customer service agent (fully remote)

OnePilot; Remote; GBP 40,000 - 60,000; Part time

Job summary

A customer support outsourcing company is seeking freelance agents to assist clients' customers with inquiries. Agents will work remotely, handling requests via email, chat, or phone. Responsibilities include resolving tickets effectively using a knowledge base. Candidates must be tech-savvy, enjoy problem-solving, communicate well, and be available for at least 20 hours per week. This role offers flexible working hours and the ability to set your own schedule, with competitive pay based on performance.

Benefits

Flexible working hours

Set your own schedule

100% remote work

Qualifications

• Available at least 20 hours per week.

Responsibilities

• Assist customers with inquiries via email, chat, or phone.
• Resolve tickets and respond efficiently using knowledge base.

Skills

Comfortable with technology

Problem-solving

Strong written and spoken communication

Job description

Job description

Onepilot is an innovative company specializing in customer support outsourcing. With a modern, people‑first approach, we offer a turnkey solution to help companies manage their customer service in an efficient and high-quality way. Our mission is to deliver a flawless customer experience for our partners.

We work with freelance agents trained to meet the specific needs of each client. Agents are paid based on performance and can earn a quality bonus. We are committed to providing a flexible, transparent, and rewarding work environment.

Role description

As a Onepilot agent, you work as a freelancer and assist the customers of our clients with their inquiries.

After completing e‑learning training for each project, you'll gain access to a knowledge base designed to help you respond efficiently. Using Onepilot’s technology and documentation, you’ll handle customer requests via email, chat, or phone.

You work fully remotely from home and are paid per resolved ticket. The pay depends on complexity, handling time, and your location, and ranges from €0.40 to €2 per ticket. On average, our agents earn between €15 and €20 per hour.

What we’re looking for

• You’re comfortable with technology
• You enjoy problem‑solving, and you’re curious and dynamic
• You’re a strong communicator, both written and spoken
• You’re available at least 20 hours per week

What we offer

• Set your own schedule
• Flexible working hours, Monday to Friday between 7:00 a.m. and 1:00 a.m.
• 100% remote work – from wherever you are