Customer Service Agent, Airfreight Experience

Skillframe Limited; Greater London; On-site; GBP 30,000; Full time

Job summary

A premier pet logistics company is seeking a Customer Service Agent to deliver exceptional customer service for pet exports. The ideal candidate will have air freight experience and a genuine love for animals, essential for working in an environment with pets. This role involves coordinating logistics, addressing customer inquiries, and occasionally driving a company van for drop-offs at Heathrow. The position offers a salary of approximately £30,000 per annum and requires strong communication skills.

Qualifications

• Air freight experience required.
• A genuine love for animals and a friendly demeanor.
• Strong communication and interpersonal skills.
• FULL UK DRIVING LICENCE required.
• Excellent organisational skills and attention to detail.

Responsibilities

• Provide top-notch customer service addressing inquiries related to pet exports.
• Coordinate logistics of exporting pets and handle paperwork.
• Drive company van occasionally to drop off pets at Heathrow.

Skills

Air freight experience

Strong communication skills

Interpersonal skills

Organisational skills

Team-oriented

Job description

Are you a pet lover with a friendly personality? Do you have a passion for providing excellent customer service? If so, we have the perfect opportunity for you!

Customer Service Agent

Location: Heathrow Area

Working Hours: Monday – Friday, 08.30 AM – 5:30 PM

Salary: Circa. £30,000 per annum for the right person

Our client is a fabulous organisation and they are seeking a Customer Service Agent to provide a top notch customer service to clients, addressing inquiries and resolving issues related to pet exports.

You will be responsible for coordinating the logistics of exporting pets, ensuring all paperwork and processes are handled efficiently and you will occasionally drive the company van to drop off pets at Heathrow Airport. You will collaborate with team members to ensure seamless operations and excellent customer experiences.

Requirements

• Air freight experience required
• A genuine love for animals and a friendly, approachable demeanour.
• Strong communication and interpersonal skills.
• FULL UK DRIVING LICENCE with the ability to drive the small company van as rarely needed.
• Excellent organisational skills and attention to detail.Ability to work well in a team-oriented environment.

Note: Due to the nature of the job, a love for animals is essential, as you will be working in an environment with pets present so no allergies, please but lots of pet cuddles.