Customer Service Agent - 28k - Newry

VanRath; Newry; On-site; GBP 28,000; Full time

Job summary

A leading company in Newry is seeking a skilled Customer Service Advisor to deliver exceptional support. The role involves responding to customer queries via phone, email, or chat, and collaborating with various teams for resolutions. Ideal candidates will have at least 1 year of experience in customer service and a proactive attitude. This permanent position offers a competitive salary of £28,000 and excellent holiday and progression opportunities.

Benefits

Amazing Holiday allowance

Additional Benefits

Fantastic work environment

Holiday Package

Progression Opportunities

Qualifications

• 1+ years' experience in customer service or a similar customer-facing role.
• Genuine passion for helping others and providing top-tier support.
• Strong organisational skills and confidence using computer systems.

Responsibilities

• Supporting customers: Responding to queries via phone, email, and live chat.
• Solving problems: Taking ownership of issues.
• Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales.

Skills

Customer service experience

Calm communication

Organisational skills

Proactive attitude

Job description

Overview

VANRATH are delighted to be assisting a leading company with the recruitment of a Customer Service Advisor.

This position is based in the company’s Newry office. Monday - Friday. Working hours are 9.00am - 5.00pm or 8.30am - 4.30pm.

This is a Permanent position. This company has an excellent reputation.

Salary

£28,000 + Amazing Holiday allowance + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities

Key Responsibilities

• Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between
• Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for
• Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions
• Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented
• Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort

The Ideal Person

• 1+ years' experience in customer service or a similar customer-facing role
• A genuine passion for helping others and providing top-tier support
• Calm, confident communication - even when things get a little hectic
• Strong organisational skills and confidence using computer systems
• A proactive attitude and a team player mentality

How to apply

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.