Customer Service Agent

SIRVA; United Kingdom; On-site; GBP 20,000 - 28,000; Full time

Job summary

SIRVA is seeking a Customer Service Agent to act as the first point of contact for customers. The role focuses on effectively handling inquiries, ensuring customer satisfaction, and requires skills in communication, multitasking, and adaptability. Ideal candidates will have a high school diploma and experience in customer support.

Qualifications

• Previous experience in a customer support role preferred.
• Strong phone and verbal communication skills required.

Responsibilities

• Receive phone calls, emails, and chat requests.
• Identify customers’ needs and provide solutions.
• Perform various administrative tasks in a fast-paced environment.

Skills

Communication skills

Customer focus

Adaptability

Multitasking

Time management

Education

High school diploma or equivalent

Job description

As a Customer Service Agent, you will contribute to SIRVA BGRS’ success by serving as the first point of contact between SIRVA BGRS and our current customers. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.


What you'll Be Doing

•Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
• Effectively solve customer inquiries
• Ability to communicate clearly when handling different topics
• Identify customers’ needs, understand and clarify the information
• Research every issue to provide solutions
• Collaborate with your team and other team members to solve problems and share knowledge
• Build sustainable relationships and engage customers by going the extra mile.
• Ability to assume additional responsibilities and work flexible hours as required
• Work with minimal supervision in a fast-paced environment
• Perform various administrative tasks to support the Contact Centre

What you Bring to SIRVA BGRS

• High school diploma or equivalent
• Previous experience in a customer support role through a contact center preferred
• Strong phone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

Other Information:

• Reliability status security clearance granted by CIISD, PWGSC; the security clearance application will be facilitated via theBGRS–GS Company Security Officer (CSO)

START DATE: asap

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