Customer Service Agent

Raisin GmbH; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A dynamic fintech company in Manchester is seeking a Customer Service Associate to support customer inquiries for their U.S. platform. This role is ideal for recent graduates with a passion for customer service and a background in business. Enjoy benefits like a personal training budget, hybrid work schedule, and various perks including office snacks and birthday leave.

Benefits

Annual personal training budget of £1,700

Hybrid working model

28 days holiday plus Bank Holidays

Birthday leave and gift voucher

Qualifications

• Recent graduate, preferably with a degree in a related field.
• 1–2 years experience in customer service; call center preferred.
• Fluent in English, both written and spoken.

Responsibilities

• Support customers in the U.S. market confidently.
• Respond to customer inquiries across multiple channels.
• Create streamlined workflows to improve customer experience.

Skills

Customer orientation

Communication skills

Problem-solving

Attention to detail

Teamwork

Education

Degree in business administration, finance, or a related field

Tools

Microsoft Office

Google Workspace

Job description

Your growth is our growth. Our success is your success.

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About Raisin

Raisin US Inc., based in New York City, was launched in 2019 to bring the Raisin value proposition to the United States. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.

We are a "startup within a startup" - we belong to the Raisin family with operations in Germany and the UK. You should apply if you are looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivalled development opportunities.

About Raisin UK

Team

Join us as a Customer Service Associate and work with our Customer Service leaders and our team to support the launch and growth of Raisin's platform in the United States out of our Manchester UK HQ.

Our international team of highly skilled professionals wants to welcome you to an exciting and rewarding work environment. The talented members of this team will be expected to grow into taking on new challenges as the US business grows and more opportunities become available. Our team enjoys collaborating in office two to three times per week.

Tech Stack

Your Responsibilities

• You learn the Raisin platform, business model, and systems so you can confidently support customers in the U.S. market.
• You respond to customer questions across voice and digital channels efficiently and professionally.
• You listen actively to understand customer needs and provide thoughtful, customer-oriented solutions.
• You create and help implement streamlined workflows and support processes to improve the customer experience.
• You assist with banking-related tasks on our platform, including deposits and payments.
• You collaborate with teams across the business to solve problems creatively and contribute to cross-functional projects.
• You adhere to our data control principles.
• You work well alongside a diverse team.

Your Profile

• Education: You are a recent university graduate; a degree in business administration, finance, or a similar non-specialist field is a plus.
• Experience: You have 1–2 years of experience in customer service, regardless of industry; call center experience is preferred but not mandatory
• Communication skills: You are a confident communicator, both spoken and written, and can explain information clearly and professionally
• Customer orientation: You genuinely enjoy helping others and are motivated to deliver great service
• Technical skills: You are comfortable using Microsoft Office, Google Workspace, and are quick to learn new tools
• Attention to detail: You are well-organized and accurate, even when managing multiple tasks
• Teamwork: You enjoy working with others and are comfortable in a hybrid setup, working in-office on Tuesdays and Wednesdays
• Industry interest: You’re curious about fintech, financial services, or open banking and excited to grow your knowledge
• Problem-solving: You are proactive, solution-oriented, and enjoy tackling challenges
• Language skills: You speak English fluently, both written and spoken

Our Benefits

Benefits der Raisin Bank

Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.

As part of the Raisin UK team, you benefit from:

• Investment in your development with an annual personal training budget of £1,700 and 4 full training days per year.
• Access to Babbel for continuous learning.
• Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
• We are hybrid working, we are in the office twice a week, giving the team the opportunity to collaborate and spend time together. Tuesdays and Wednesdays are our core office days.
• We offer 28 days + Bank Holidays per year.
• One day birthday leave and gift voucher to celebrate your birthday.
• We offer you a company stakeholder pension with a minimum employer contribution of 5%.
• The opportunity to experience our annual retreats in exciting European cities and other team building events.