Customer Service Agent

WEbook, Inc.; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading event ticketing platform in the UK is seeking a Customer Support Representative to provide outstanding assistance to ticket buyers across multiple channels. This role involves managing inquiries, delivering exceptional customer care, and assisting with refunds and claims. Ideal candidates will have 1–3 years of customer service experience and strong communication skills. Join us to make an impact in the industry.

Qualifications

• 1–3 years of experience in customer service, preferably in ticketing or live events.
• Excellent communication and problem-solving skills.
• Ability to manage multiple requests efficiently and professionally.

Responsibilities

• Provide the best possible experience for ticket buyers requiring assistance.
• Deliver outstanding customer care primarily via live chat and e-mail.
• Assist with requests for refunds, exchanges, and claims to minimise chargebacks.

Skills

Customer service

Communication

Problem-solving

Tools

CRM systems

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. Webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date.

Overview

Role Overview

Provide ticket buyers with outstanding support and assistance across multiple channels while ensuring smooth resolution of inquiries.

Responsibilities

• Provide the best possible experience for ticket buyers requiring assistance.
• Deliver outstanding customer care primarily via live chat and e-mail.
• Assist with requests for refunds, exchanges, and claims to minimise chargebacks.

Qualifications

• 1–3 years of experience in customer service, preferably in ticketing or live events.
• Excellent communication and problem-solving skills.
• Ability to manage multiple requests efficiently and professionally.
• Experience with live chat and CRM systems is a plus.