Customer Service Advisors

Mission 4 Recruitment; Harlow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance firm based in Harlow is seeking customer service professionals for their Claims Team. The role involves processing claims, providing expert advice, and supporting a friendly team. Ideal candidates must have excellent customer service experience and strong communication skills, able to thrive under pressure. This is a full-time position with Monday to Friday hours and occasional Saturday mornings.

Qualifications

• Experience in an office environment is crucial.
• Must possess strong communication skills, especially over the phone.
• Ability to work effectively under pressure is necessary.

Responsibilities

• Process claims from policyholders and guide them through the claims process.
• Provide accurate claims advice across various products.
• Resolve claims via telephone, email, and online platforms.
• Maintain company service levels while delivering professional service.
• Support the Sales team with accurate and timely information.

Skills

Excellent customer service experience

Strong communication skills

Effective under pressure

Good IT skills

Job description

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Our client is an award-winning company that offers a variety of insurance products mainly to the automotive industry.

Based in bright, open-plan offices in Harlow, you will be joining an established and happy team!

We are looking for customer service professionals with great personalities to join the Claims Team in various roles – both customer-focused and some administrative duties.

In this role, you will be responsible for processing claims from policyholders, guiding them through the entire claims process, ensuring they understand the procedure and what to expect next.

Other duties include:

• Providing accurate claims advice across a range of products
• Resolving claims via telephone, fax, email, and online platforms
• Maintaining company service levels
• Supporting the Sales team with accurate and timely information
• Delivering professional and friendly service
• Producing reports/spreadsheets on claims issues/queries upon request

The ideal candidate:

• Has excellent customer service experience in an office environment
• Possesses strong communication skills, especially over the phone
• Can work effectively under pressure
• Has good IT skills

Hours of work are Monday to Friday, 9 am – 5:30 pm, with one in every three Saturday mornings, 9 am – 12:30 pm.

Note: Due to high application volumes, only shortlisted candidates will be contacted. If you haven't heard from us within 7 days, please assume you were not successful. We will keep your details on our database for future suitable opportunities.