Customer Service Advisor

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A training and recruitment service is hiring for a fully remote Customer Service Advisor role. Successful applicants will earn £23,809.50 per annum and will be responsible for handling inbound calls, scheduling appointments, and providing empathetic support to callers. Ideal candidates will possess excellent communication skills, a professional telephone manner, and the ability to work efficiently in a fast-paced environment. This role offers various benefits including 28 days holiday, lifestyle benefits, and career advancement opportunities.

Benefits

28 days holiday including bank holidays

Lifestyle benefits programme

Employee welfare support

Career development opportunities

Recognition awards

Qualifications

• Strong communication skills are essential to effectively assist callers.
• Ability to work efficiently in a busy workspace is required.
• Must maintain a polite, professional demeanor while assisting users.

Responsibilities

• Handle inbound calls for appointment scheduling.
• Booking, re-scheduling, and cancelling appointments.
• Provide empathetic support to callers.

Skills

Good communication skills

Ability to work in a fast-paced environment

Polite and professional telephone manner

Empathy

Efficiency and accuracy

Job description

We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.

Customer Service Advisor benefits

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours / 365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay : 23,809.50 per annum