Customer Service Advisor

Back2Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A leading training provider in the United Kingdom is seeking a Customer Service Advisor to manage inbound calls and assist the public with appointment scheduling. Key responsibilities include booking, re-scheduling, and cancelling appointments efficiently. The ideal candidate will demonstrate excellent communication skills and empathy, operating well in a fast-paced environment. This role offers a salary of £23,809.50 per annum and the possibility for remote working options.

Benefits

28 days holiday increasing to 30 days

Lifestyle Benefits programme

Employee welfare support

Career development opportunities

Refer & Earn Scheme

Qualifications

• Comfortable working in a fast-paced environment.
• High regard for efficiency and accuracy.
• Experience in handling customer inquiries preferred.

Responsibilities

• Handle inbound calls from the public requiring appointments.
• Book, re-schedule, and cancel appointments on a booking system.
• Understand and respect caller needs at all times.

Skills

Good communication skills

Polite and professional telephone manner

Ability to empathize with callers

Job description

Customer Service Advisor Benefits

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training

Training is included to prepare you for this role.

Customer Service Advisor Role

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor Pay

£23,809.50 per annum

Remote working/work at home options are available for this role.