Customer Service Advisor - Warrington

Ee & Bt; Northwich; On-site; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications company in Warrington is seeking a Customer Service Technical representative. You will assist customers with broadband-related questions, providing support over the phone. The ideal candidate is helpful and can build relationships; training will be provided. This full-time role offers a competitive salary and flexibility in scheduling.

Benefits

Great starting salary

EE & BT product discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Naturally helpful and calm demeanor.
• Ability to build relationships with customers.
• Willingness to learn about broadband technology.

Responsibilities

• Talk to customers over the phone about broadband technical queries.
• Resolve simple issues and take ownership of more complex problems.
• Build relationships with customers and expand technical knowledge.

Skills

Problem-solving

Technical understanding

Customer relationship building

Job description

Overview

Location: Acton Bridge, Cheshire, UK, CW8 3

Salary: £25,087.00 (£12.82 p/h) rising to £25,684.00 (£13.12 p/h) at 8 months in role

Hours: 37.5 Hours Per week (Full time)

Shift Pattern: 12 Hour shift pattern, with every other weekend off

Start Date: 3rd November 2025

Job Description

Where: EE Warrington Contact Centre

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

Responsibilities

• Talk to customers over the phone about broadband technical queries and provide supportive guidance.
• Resolve simple issues and take ownership of more complex problems where appropriate.
• Build relationships with customers and use available training to expand technical knowledge.

What's in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here.
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?