Customer Service Advisor - Warrington

Ee & Bt; England; On-site; GBP 25,000 - 26,000; Full time

Job summary

A major telecommunications provider is looking for a Customer Service Technical Representative in Warrington. This full-time position offers £25,087, increasing to £25,684 after 8 months. Responsibilities include assisting customers with broadband-related issues over the phone. Ideal candidates should have strong problem-solving skills and a friendly demeanor. Flexible work options and extensive training are provided.

Benefits

Huge discounts on EE & BT products

Season Ticket Travel Loan

Optional Private Healthcare and Dental

Volunteering days

Support for career development

Qualifications

• Natural helpfulness and calmness in customer interactions.
• Ability to build relationships with customers.
• Willingness to learn about broadband technology.

Responsibilities

• Handle broadband tech-related customer queries over the phone.
• Support customers with router questions and other tech issues.
• Trainable skills related to the role.

Skills

Problem-solving

Customer service

Friendly demeanor

Job description

Overview

Location: EE Warrington Contact Centre

Salary: 37.5 Hours Per week (Full time) - £25,087.00 (£12.82 p/h) rising to £25,684.00 (£13.12 p/h) at 8 months in role.

Shift Pattern: 12 Hour shift pattern, with every other weekend off

Start Date: 3rd November 2025

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You\'ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you\'ll be there for the customer supporting them all the way. You don\'t need specific experience to join us. Provided you\'re naturally helpful, calm, and can build relationships - we can train you on the rest.

Flexibility and Support

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We\'re here to support you in being successful, meaning we\'ll do everything we can to make sure you don\'t miss that appointment or can look after your family in an emergency. Just a few ways we\'re doing this include:

• Allowing you to schedule your own breaks and banking time
• The option of occasional home working

What\'s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here.
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we\'ll support you to achieve the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we\'ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?