Customer Service Advisor - Uncapped Commission

EE Limited; Warrington; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company in Warrington seeks a Customer Service Advisor to enhance customer relationships and offer tailored solutions. The role involves direct communication with customers to understand their needs and provide support for EE products. Candidates should exhibit strong communication skills and a customer-centric approach in a rewarding, fast-paced environment. This position offers a competitive salary with uncapped commission.

Benefits

Competitive Salary

Online GP access

Paid Carer's Leave

Equalized Family Leave

Huge Discounts on EE & BT products

Career Development support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare and Dental

Qualifications

• Put customers at the heart of every decision.
• Ability to thrive in a fast-paced environment.
• Transferable skills from previous similar roles.

Responsibilities

• Build relationships with customers over the phone.
• Match customers with the perfect EE products and services.
• Collaborate with the team to share ideas and celebrate success.

Skills

Customer-centric approach

Strong communication skills

Ability to adapt

Drive and determination

Experience in similar roles

Job description

Customer Service Advisor - Uncapped Commission

Start Date: 26/01/26

Location: Dundee - 2 Greenmarket, DD1 4QB

Full Time: Permanent

Salary: £25,087 rising to £25,684 after 8 months, plus uncapped commission

What's in it for you

• Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year
• Huge Discounts: Save on EE & BT products, including mobile and broadband
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work
• Volunteering Days: Paid time off to give back to your local community
• Optional Private Healthcare and Dental: Protection for you and your family

About the role

If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded.

At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you’ll be right at the heart of it—speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.

You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.

We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly—allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition—and we’ll match it with opportunity. Join us at EE and turn your potential into performance.