Customer Service Advisor - Solent Beds and Furniture

Solent Beds and Furniture; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-established furniture retailer in Isle of Wight is seeking a Customer Service Advisor to join their team. The role involves managing customer queries, maintaining records, and building relationships with customers. Ideal candidates should have strong communication skills and a penchant for problem-solving. Flexibility in working hours and ongoing training opportunities are offered.

Benefits

Supportive workplace

Flexibility around working hours

Ongoing training opportunities

Qualifications

• Confidence in handling customer calls and working with internal systems.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to prioritise under pressure.

Responsibilities

• Opening and maintaining accurate customer service records.
• Managing incoming calls and emails, responding to customer queries.
• Building and maintaining strong customer relationships.

Skills

Customer service skills

Communication skills

Organisational skills

Problem-solving ability

Teamwork

Tools

Microsoft Office

Content Management Systems (CMS)

Job description

Customer Service Advisor

Location: Lake, Isle of Wight

Hours: Monday – Friday (Hour’s may be negotiable, based on experience and individual requirements)

Join the Isle of Wight’s go-to Furniture Store

We are excited to offer an opportunity for a proactive and customer-focused individual to join our office team as a Customer Service Advisor at our Lake Superstore. As one of the Isle of Wight’s go-to destinations for quality furniture, we take pride in delivering exceptional service to our customers from start to finish but especially in regard to aftercare — and we’re looking for someone who shares that passion.

This is a key role in our business, where you’ll act as a friendly and professional point of contact for our customers and suppliers to resolve issues. You’ll work in a supportive environment, with possible flexibility around working hours and the opportunity to grow within the company.

Key Responsibilities

• Opening and maintaining accurate customer service records and internal documentation
• Managing incoming calls and emails, responding to customer queries and complaints in a prompt and courteous manner
• Building and maintaining strong customer relationships through open and effective communication
• Keeping customers regularly updated regarding the processes & progress of their orders, enquiries and any ongoing issues
• Proactively following up on customer feedback or concerns, ensuring swift and satisfactory resolutions
• Liaising with suppliers to resolve order or product-related matters professionally and efficiently

What We’re Looking For

• Confidence in handling customer calls and working with internal systems
• Strong working knowledge of Microsoft Office package
• Ability to work well within a team and build effective working relationships
• Excellent written and verbal communication skills
• Strong organisational skills and the ability to prioritise under pressure
• Initiative and problem-solving ability in a fast-paced environment
• Familiarity with Content Management Systems (CMS) is advantageous, but not essential – full training will be provided
• Previous customer service experience is desirable, though not essential with the right attitude & approach

What We Offer

• A supportive, friendly, and team-oriented workplace
• Possible flexibility around working hours to support work-life balance
• Ongoing training and development opportunities
• The chance to be part of a well-established and respected local business

If you\'re a motivated individual with a commitment to delivering outstanding customer service, we would love to hear from you.