Customer Service Advisor (Remote)

Michael Page; Easter Howgate; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company is seeking a customer service professional to respond to customer queries through various channels. The role requires previous experience in customer service, preferably within banking. Candidates should possess excellent communication and problem-solving skills, with the ability to work independently in a remote environment. This position offers a competitive salary and great benefits.

Benefits

Competitive salary

Great benefits

Qualifications

• Previous experience in customer service, preferably in banking or financial services.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable using technology and multiple software systems.
• Ability to work independently in a remote environment.
• High level of professionalism, patience, and empathy.
• Knowledge of banking products and services preferred.

Responsibilities

• Respond to customer queries via phone, email, and live chat.
• Assist customers with account inquiries and transactions.
• Identify customer needs and provide accurate solutions.
• Handle complaints efficiently and maintain customer satisfaction.
• Update customer records and log interactions in the CRM accurately.
• Escalate complex issues to relevant departments when necessary.
• Meet or exceed individual and team performance targets.

Skills

Verbal communication skills

Written communication skills

Problem-solving abilities

Attention to detail

Time management

Job description

Client Details

A leading financial services business

Description

• Respond to customer queries via phone, email, and live chat in a professional and timely manner

• Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions

• Identify customer needs and provide accurate information or solutions

• Handle complaints efficiently, following internal processes and ensuring customer satisfaction

• Maintain confidentiality and adhere to all banking regulations and data protection policies

• Update customer records and log interactions in the CRM system accurately

• Escalate complex issues to relevant departments when necessary

• Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)

Profile

• Previous experience in customer service, preferably in banking or financial services

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Comfortable using technology and multiple software systems

• Ability to work independently and manage time effectively in a remote environment

• High level of professionalism, patience, and empathy

• Knowledge of banking products, services, and compliance (preferred)

Job Offer

A competitive salary and great benefits