Customer Service Advisor

Ventrica; Southend-on-Sea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service company is looking for a Customer Service Advisor to support customers on their parenting journeys. This role involves providing expert advice, acting as a brand ambassador for Tommee Tippee, and ensuring a positive customer experience. The ideal candidate will have a passion for delivering empathetic support. This position offers full-time hours in the Southend-on-Sea office, providing a chance to make a meaningful impact on families' lives.

Qualifications

• Experience in a contact centre environment preferred.
• Passion for customer service and helping families.
• Ability to handle challenging situations professionally.

Responsibilities

• Support and guide customers through their parenting journeys.
• Act as a brand ambassador for Tommee Tippee.
• Assist customers with order processing and product recommendations.

Skills

Experience in customer service

Excellent communication skills

Compassionate and empathetic approach

Strong IT skills

Ability to address sensitive topics

Job description

Overview

Do you have a passion for helping others? Join our mission to support customers on their parenting journey! We are looking for an experienced and empathetic Customer Service Advisor to join our dynamic team, providing expert advice and support on behalf of Tommee Tippee. If you're eager to help our customers navigate the ups and downs of parenthood with care and expertise, this role is perfect for you. This role is a fixed term contract until 30/06/2026.

What you will be responsible for and who we are: Tommee Tippee has been designing products that enhance parents' intuitive abilities and make caring for babies easier, simpler, and more enjoyable. We are committed to making the parenting journey easier for parents everywhere and aim to become the world’s number one parent-care company. If you’re ready to be part of something meaningful and passionate about helping families, apply today.

Responsibilities

• Being there for our customers, offering support and guidance during their parenting journey.
• Acting as a brand ambassador for Tommee Tippee, upholding their core values.
• Ensuring the customer is at the heart of every conversation, whether it's over the phone, social media, web chat, or email, leaving them with a positive impression of you, Tommee Tippee, and Ventrica.
• Providing sales through service, assisting customers with order processing and recommending the right products for their needs.

What you’ll bring to the table

• Experience in customer service, ideally within a contact centre environment, with a focus on delivering exceptional customer experiences.
• A passion for working with a world-leading baby brand, and the desire to help set them apart from the competition.
• A genuine passion for delivering excellent customer service, ensuring a compassionate, empathetic approach with every interaction.
• The ability to deal with challenging situations and address sensitive topics with care and professionalism.
• Outstanding social service etiquette, with the ability to adapt your communication style to suit the needs of each customer.
• The ability to troubleshoot methodically and explain solutions in a clear, simple manner.
• Strong written and verbal communication skills, with the ability to determine the appropriate level of detail for customer queries.
• Confident IT skills to navigate customer service software and manage customer information accurately.

Working Hours and Location

• Full time - 40 hours per week on a 3 week rotation
• Week 1: 10:00-19:00 Monday to Friday
• Week 2: 10:00-20:00 Monday to Wednesday, 10:00-18:45 Thursday and 07:00-12:15 Saturday
• Week 3: 13:00-22:00 Monday to Friday
• This role is office based at our Southend-On-Sea office

Who are Ventrica?

At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.