Customer Service Advisor: Maternity Cover with Real Conversations

Workforce; Hinckley; On-site; GBP 10,000 - 40,000; Full time

Job summary

An independent energy company in Hinckley is seeking a Customer Service Advisor for maternity cover. The role involves responding to customer inquiries and administrative tasks related to gas supply. Ideal candidates will possess strong PC skills and communication abilities. A competitive salary of up to £17,300 and several holidays are included. This position has the potential to become permanent.

Benefits

25 days holiday plus bank holidays

Qualifications

• Experience using desktop software including Excel, Outlook, and Word.
• Some knowledge of the energy industry, which can be learned on the job.
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Ability to assimilate and use relevant technical and industry knowledge.
• Good personal organisation and ability to work both alone and in a team.

Responsibilities

• Handle customer inquiries via phone, email, and letter.
• Administer gas supply switches and record meter readings.
• Request and record information from customers regarding their inquiries.

Skills

Good PC skills

Energy industry knowledge

Clear communication

Ability to use technical knowledge

Personal organisation

Tools

Excel

Outlook

Word

Job description

An independent energy company in Hinckley is seeking a Customer Service Advisor for maternity cover. The role involves responding to customer inquiries and administrative tasks related to gas supply. Ideal candidates will possess strong PC skills and communication abilities. A competitive salary of up to £17,300 and several holidays are included. This position has the potential to become permanent.