Customer Service Advisor (Lisburn)

Honeycomb Jobs Limited; Lisburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A trusted banking client in Lisburn is seeking a Customer Service Advisor to provide exceptional service. This full-time role involves cash handling, supporting customers, and ensuring a welcoming environment. Ideal candidates will have face-to-face customer service experience and strong communication skills. Join a respected organisation focused on community values.

Qualifications

• Experience in a role involving face-to-face customer service.
• Confidence in handling cash and working with figures accurately.
• Strong communication skills with a positive and approachable manner.
• Ability to stay organised and manage tasks effectively.

Responsibilities

• Deliver outstanding customer service by resolving queries in a friendly and efficient way.
• Process cash lodgements, withdrawals, deposits, and other teller transactions accurately.
• Support customers by highlighting suitable banking services.

Skills

Customer Service

Cash Handling

Communication Skills

Job description

Role Overview

Honeycomb is partnering with a trusted banking client in Northern Ireland to recruit a Customer Service Advisor for their Lisburn branch. This is a temporary opportunity that offers the chance to join a respected organisation recognised for its focus on community values and exceptional customer care.

Role Summary

As a key member of the branch team, you will be the first point of contact for customers, delivering a professional and welcoming service. The role involves meeting and greeting customers and carrying out cash transactions with precision and care. This is a full-time position, Monday to Friday, 9:00 am - 5:00 pm.

Main Duties

• Deliver outstanding customer service by resolving queries in a friendly and efficient way.
• Process cash lodgements, withdrawals, deposits, and other teller transactions accurately.
• Follow cash handling procedures and complete daily balancing in line with audit and security standards.
• Support customers by highlighting suitable banking services and encouraging the use of digital and self-service channels where appropriate.
• Contribute to a supportive team environment to ensure smooth branch operations.

About You

We are seeking someone who is detail-focused, enjoys engaging with customers, and is comfortable working with cash and systems in a structured environment.

Essential:

• Experience in a role involving face-to-face customer service.
• Confidence in handling cash and working with figures accurately.
• Strong communication skills with a positive and approachable manner.
• Ability to stay organised and manage tasks effectively.

Desirable:

• Background in banking, retail cash handling, or financial services.
• Full, clean UK driving licence.

Additional Information

Honeycomb is committed to supporting all applicants. If you require adjustments during the recruitment process due to a disability, please let us know so we can help. We are proud to operate as an equal opportunities employer.

How to Apply

Please submit your CV via the link, or contact Cora Montgomery at Honeycomb for more information.

Skills: Customer Service, Customer Advisor, Banking Advisor, Front of House, Banking, Lisburn.