Customer Service Advisor - Hybrid (6-Month Contract)

Foresters Financial; Bromley; Hybrid; GBP 24,000; Full time

Job summary

A leading financial services provider in Bromley seeks a Customer Service Administrator for a 6-month contract. You will handle inbound calls, respond to customer queries, and liaise with Financial Advisers to ensure quality service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to work effectively in a team. This role offers a salary of £23,842 per annum, 25 days holiday, a contributory pension scheme, and opportunities for hybrid working after training.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Contributory pension scheme

Life cover

Season Ticket Loan

1 day paid charitable workday

Employee Assistance Programme

Qualifications

• Experience in handling inbound calls and customer correspondence.
• Strong attention to detail.
• Ability to work in a team and prioritize tasks.

Responsibilities

• Handle inbound calls and enquiries with professionalism.
• Respond to customer correspondence via email and letter.
• Liaise with customers and third parties to process instructions.

Skills

Confident communication

Written and verbal communication

Computer literacy

Organizational skills

Job description

A leading financial services provider in Bromley seeks a Customer Service Administrator for a 6-month contract. You will handle inbound calls, respond to customer queries, and liaise with Financial Advisers to ensure quality service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to work effectively in a team. This role offers a salary of £23,842 per annum, 25 days holiday, a contributory pension scheme, and opportunities for hybrid working after training.