Customer Service Advisor

Michael Page (UK); Oxford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A reputable recruitment company in Oxford is looking for a Customer Service Advisor - FTC to respond to customer queries through various channels. The ideal candidate will possess previous customer service experience and strong communication skills, ensuring customer satisfaction and effective issue resolution. This role offers a competitive salary, quarterly bonus, and opportunities for personal and professional growth along with a supportive work environment.

Benefits

Competitive salary

Quarterly bonus

Comprehensive benefits package

Free parking onsite

Access to company perks

Flexibility to work hybrid remote

Qualifications

• Previous experience in a customer service/client facing position is highly desirable.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Respond to customer queries via email, phone, and other communication channels.
• Maintain accurate records of customer interactions.
• Resolve customer complaints and provide appropriate solutions.

Skills

Customer service experience

Strong communication skills

Ability to manage multiple tasks

Positive attitude

Job description

• Great opportunity to expand on your experience, skills and knowledge
• Previous customer service or client facing experience preferred

About Our Client

Our client is an up-scaling organisation within the business services industry, dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth.

Job Description

Key responsibilities of the Customer Service Advisor - FTC include:

• Respond to customer queries via email, phone, and other communication channels in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints and provide appropriate solutions to ensure satisfaction.
• Assist customers with product or service information and guidance.
• Collaborate with internal teams to address and resolve customer issues effectively.
• Identify and escalate priority issues to the relevant departments when necessary.
• Contribute to improving customer service processes and practices.
• Provide updates and follow-ups to customers regarding the status of their enquiries.

The Successful Applicant

The successful Customer Service Advisor - FTC should have:

• Previous experience in a customer service/client facing position is highly desirable.
• Strong communication skills, both verbal and written, to engage effectively with customers.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Confidence to make outbound calls with a strong telephone manner.
• A positive attitude and a commitment to delivering exceptional customer service.

What's on Offer

Benefits for the Customer Service Advisor - FTC include:

• A competitive salary
• Quarterly bonus
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Free parking onsite
• Flexibility to work hybrid remote