Customer Service Advisor

PGL; Ross-on-Wye; Hybrid; GBP 25,000; Full time

Job summary

A leading adventure company in the UK is seeking a Customer Service Advisor to manage school and group bookings effectively. In this role, you will provide outstanding customer service to teachers and youth group leaders, ensuring smooth pre-travel administration and maintaining relationships for future bookings. Candidates should possess excellent communication skills and strong organisational abilities. This role offers a fixed-term contract, flexible working options, and a supportive work environment.

Benefits

20 days annual leave plus bank holidays

Extra day off on your birthday

Paid time-off for volunteering

24/7 Wellbeing Hub access

Financial wellbeing platform access

Discounted holidays

20% discount in on-site shops

Qualifications

• Professional and helpful telephone manner.
• Ability to appreciate customer needs and provide solutions.
• Strong organisational skills and keen attention to detail.

Responsibilities

• Interact with teachers and group leaders to manage bookings.
• Provide high level of customer service.
• Manage pre-travel administration for bookings.

Skills

Excellent verbal and written communication skills

Strong organisational skills

Attention to detail

Professional telephone manner

Job description

Overview

12 Month Fixed Term Contract

Salary: £24,765 (pro-rata) plus OTE full commission and bonus is circa £1900

Working hours: 37.5 hours per week, Monday to Friday

Location: Office based with flexible working options available

We are PGL

PGL is a world where children achieve the ‘impossible’.

Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors.

We’re part of PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?

Make a difference as a Customer Service Advisor

Our friendly and bustling Customer Service Team help manage school and group bookings for PGL\'s UK Adventure centres, generating revenue in excess of £60 million a year. Within this role, you will be interacting with teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to book groups of children into our camps and effectively manage all pre-travel administration. You will provide a high level of customer service in order to meet customers\' needs and to secure future re-bookings.

Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL. Most of the contact you\'ll make will be over the phone which can often be challenging, given the busy schedules teachers have to work to.

Is this you?

• Excellent verbal and written communication skills, with a professional and helpful telephone manner.
• A fantastic listener who is able to appreciate our customer’s needs and provide attractive solutions.
• Strong organisational skills and keen attention to detail

A place to thrive

Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• Happy holidays - 20 days annual leave (+ bank holidays). You’ll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave!
• Paid time-off to volunteer your time to worthwhile causes.
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
• Access to our financial wellbeing platform for financial assistance if you need it
• Big savings and exclusive perks at 100s of high street retailers
• PGL discounted holidays and 20% discount in all our on-site shops

For a full Job Description and Personal Specification please click here.

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.