Customer Service Advisor- Dutch Speaking

Pertemps Scotland; Rosyth; On-site; GBP 27,000; Full time

Job summary

A recruitment agency is seeking a Dutch speaking Customer Service Advisor in Rosyth, UK. The role involves being the first point of contact for customers, delivering exceptional support across various channels. Ideal candidates will be fluent in Dutch and English, have experience in customer service, and possess strong communication and problem-solving skills. The position offers a competitive salary of £27,000 and numerous career growth opportunities.

Benefits

Competitive salary

Range of company benefits

Career growth opportunities

Supportive team culture

Qualifications

• Fluent in Dutch and English - written and spoken.
• Previous experience in customer service or a similar role.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Be the first point of contact for Dutch speaking customers.
• Deliver outstanding customer support and resolve queries efficiently.
• Promote products and services using up-selling techniques.

Skills

Fluent in Dutch

Excellent communication skills

Problem-solving skills

Attention to detail

Multitasking ability

Tools

CRM systems

MS Office

Job description

Overview

Pertemps are recruiting on behalf of our client for a Dutch speaking Customer Service Advisor to join their dynamic and growing team. If you're fluent in Dutch and passionate about delivering exceptional customer experiences, we want to hear from you.

What’s on Offer

• Competitive salary of £27,000, depending on experience
• A range of company benefits
• Friendly, inclusive, and supportive team culture
• Clear opportunities for career growth and development

Key Responsibilities

• Be the first point of contact for Dutch speaking customers across phone, email, live chat, and social media
• Deliver outstanding customer support and resolve queries efficiently
• Promote products and services, using up-selling and cross-selling techniques where appropriate
• Process orders, returns, and refunds in line with company procedures
• Maintain accurate and detailed records of customer interactions
• Escalate unresolved issues to the appropriate internal teams
• Meet and exceed service KPIs including AHT and CSAT
• Share customer insights to help improve service delivery

What We're Looking For

• Fluent in Dutch and English - written and spoken
• Previous experience in customer service or a similar role
• Excellent communication skills with a customer-first attitude
• Strong attention to detail and confident problem-solving skills
• Ability to multitask and stay organised in a fast-paced environment
• Comfortable using CRM systems and standard office software (e.g., MS Office)

Ready to Apply?

Please attach your CV and one of the team will call you to discuss