Customer Service Advisor - CRM & Escalations (Afternoon/Evening)

Kinaxia Logistics; Brinklow CP; On-site; GBP 26,000; Full time

Job summary

A logistics company in Rugby is looking for a Customer Service Advisor to ensure a world-class service. The role involves managing customer queries, utilizing CRM systems effectively, and maintaining compliance with HR and safety policies. Candidates should have experience in transport and warehousing, with knowledge of CRM and software management systems preferred. This role offers a competitive salary and a range of additional benefits.

Benefits

Life assurance

Pension

Training opportunities

Onsite Parking

Cycle to work scheme

Employee discounts

Qualifications

• Preferable experience in transport and warehousing.
• Knowledge of CRM systems like Sage is essential.
• Experience with software management systems required.

Responsibilities

• Utilise the CRM system for managing complaints effectively.
• Maintain standards and policies in customer service.
• Build relationships for company performance and objectives.

Skills

Customer Account management

Effective communication

Relationship building

Education

Experience in transport and warehousing

Tools

CRM systems (preferably Sage)

Software management systems (Stirling, Contrado)

Job description

A logistics company in Rugby is looking for a Customer Service Advisor to ensure a world-class service. The role involves managing customer queries, utilizing CRM systems effectively, and maintaining compliance with HR and safety policies. Candidates should have experience in transport and warehousing, with knowledge of CRM and software management systems preferred. This role offers a competitive salary and a range of additional benefits.