Customer Service Advisor - Banking

Honeycomb Jobs Limited; Ballymena; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Service Advisor for a temporary role in Ballymena. In this position, you will provide excellent customer service, handle cash transactions, and guide customers on suitable banking services. The ideal candidate will have strong communication skills and attention to detail, with previous customer interaction experience being essential. This role is perfect for those who thrive in a structured, customer-facing environment.

Qualifications

• Previous experience in a role with direct customer interaction.
• Confidence in handling cash and working accurately with figures.
• Positive, approachable personality with strong communication skills.

Responsibilities

• Provide excellent customer service by handling queries in a helpful manner.
• Accurately process cash deposits, withdrawals, and other teller transactions.
• Guide customers on suitable banking services and promote digital options.

Skills

Customer Service

Cash Handling

Strong Communication Skills

Attention to Detail

Job description

Overview

Honeycomb is delighted to be working with a long-standing banking client in Northern Ireland to recruit a Customer Service Advisor for their Ballymena branch. This is a temporary, ongoing role that provides a fantastic opportunity to join a reputable organisation known for its commitment to community values and customer support.

Responsibilities

• Provide excellent customer service by handling queries in a helpful and professional manner.
• Accurately process cash deposits, withdrawals, lodgements, and other teller transactions.
• Ensure compliance with cash handling procedures, balancing your till daily in line with audit and security standards.
• Guide customers on suitable banking services and promote digital and self-service options where appropriate.
• Work collaboratively with colleagues to maintain a smooth-running, supportive branch environment.

The Person

We\'re looking for someone with strong attention to detail, who thrives in a customer-facing role and enjoys working with money and systems in a structured environment.

Essential Requirements

• Previous experience in a role with direct customer interaction.
• Confidence in handling cash and working accurately with figures.
• Positive, approachable personality with strong communication skills.
• Ability to stay organised and manage workload effectively.

Desirable

• Prior experience in banking, retail cash handling, or financial services is highly advantageous.
• Full, clean UK driving licence

EEO and How to Apply

Honeycomb is committed to supporting all applicants. If you have a disability and require adjustments during the recruitment process, please let us know so we can assist. We are proud to be an equal opportunities employer.

To apply, please submit your CV via the link provided or contact Cora Montgomery at Honeycomb.

Skills

Bank Cashier • Banking Teller • Cash Handling • Ballymena • Temporary • Banking