Customer Service Advisor / Administrator

Major Recruitment Norwich; Broadland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor/Administrator to provide support to customers in an office-based environment. You will handle customer inquiries and manage related administrative responsibilities. The ideal candidate should possess strong communication skills, confidence in resolving customer issues, and be comfortable using computer systems. The position offers a salary of up to £25,000 p.a. and requires the ability to commute to the office.

Qualifications

• Strong communication skills required for customer inquiries.
• Ability to multitask effectively in a fast-paced environment.
• Proficiency in using computers for administrative tasks.

Responsibilities

• Respond to customer inquiries via phone.
• Address customer concerns regarding orders.
• Manage associated administrative tasks.

Skills

Customer handling

Written communication

Spoken English

Computer skills

Job description

Customer Service Advisor / Administrator

Location: Norwich, Norfolk.

Working Arrangement: Office, Phone Based.

Working Hours: Monday to Friday 8.45am to 5.00pm (just over 37 hour contract).

Salary Circa: up to £25,000 p.a. (depending on experience).

The Company

Our client is an independent technology company specialising in IT support and print solutions. Serving businesses both locally and nationally, they enhance IT security and efficiency. Committed to innovation and customer satisfaction, they take pride in being a trusted partner to their clients and a supportive employer to their staff.

What to Expect

In this role, you will be office-based, working within a small, friendly team. Your primary responsibility will be handling customer sales enquiries over the phone, resolving any issues with orders, and managing all associated administrative tasks.

What You'll Bring to the Role

You will thrive in a fully office-based role, confident in handling customer enquiries over the phone and managing multiple tasks throughout the day. A good command of written and spoken English, along with strong computer skills, is essential. While a driving license isn't required, the ability to commute to the office would be advantageous.

Responsibilities Include

• Handle Customer Enquiries: Respond to customer inquiries via phone, providing clear and helpful information.
• Resolve Customer Issues: Address customer concerns...