Customer Service Advisor

Templewood Recruitment; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to promote high-end self-storage services while delivering exceptional customer service. The role involves sales, administration, and site maintenance. Ideal candidates should have a retail/sales background, excellent interpersonal skills, and a pleasant telephone manner. Benefits include competitive hourly pay, holiday entitlement, a contributory pension scheme, and vendor discounts. Join our friendly team to excel in this varied and rewarding environment.

Benefits

28 days holiday including Bank Holidays

Contributory pension scheme

Private medical insurance after qualifying period

Staff discount on storage and retail products

Training and development programme

Employee perks scheme with discounts

Qualifications

• Previous retail or sales experience in a targeted environment is preferred.
• Excellent interpersonal skills and customer rapport building are necessary.
• Strong telephone manner and good spoken/written English are required.

Responsibilities

• Promote high-end self-storage services to customers.
• Maintain and clean the site to uphold excellent standards.
• Handle administration tasks like contracts and debt chasing.
• Create brand awareness through local engagements.

Skills

Retail/Sales Experience

Interpersonal skills

Telephone manner

Good spoken and written English

Job description

Customer Service Advisor (4 Days/Week) 32 Hours

Job Purpose:

This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package.

This is a varied role, incorporating a range of duties linked to ensuring the successful operational management and running of a successful self-storage location. Supported by an experienced management team, you will learn about effective Customer services, Sales/Marketing, Administration and Operations and elements of Accounts.

Key Features of role:

Selling self-storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.

Administration

This forms a large part of the role, and includes reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.

General Maintenance

As part of the team, maintain and clean the whole site, to ensure excellent standards are kept. Tasks include: cleaning of communal areas and some light maintenance.

Marketing

To create brand awareness, tasks may include visits to local shops and business and organising local events.

Banking/Petty Cash

Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.

• Working a day shift pattern to cover the opening hours of the store to include some weekend and bank holiday working (Working 40 hours per week)
• Starting salary: (£9.74 per hour)
• 28days holiday, which includes Bank Holiday’s;
• Contributory pension scheme;
• Private medical insurance after qualifying period, and subject to eligibility.

Additional Benefits

• Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
• Training and development programme;
• Perkbox - employee 'free perks’ scheme, which includes a free 'Tastecard’, phone insurance, and discounts on cinema, major supermarkets, and much more.
• Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award, medical insurance for your family and a generous maternity and paternity package.

Skills/Experience Required

• Previous Retail/Sales Experience (preferrably working in a targeted environment)
• Excellent interpersonal and customer rapport building skills
• Strong Telephone manner, with good spoken and written English
• Full UK/EU Driver's Licence (preferred, but not Essential)

Candidates from a self-storage background would be highly suited to this role, but this is not essential. If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you. You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.