Customer Service Advisor (12 Month FTC)

Golding Homes; Maidstone; On-site; GBP 30,000 - 35,000; Full time

Job summary

A housing association in Maidstone seeks a customer service professional to deliver excellent support through various communication channels. The role involves handling tenancy and rent inquiries and ensuring customer satisfaction. Applicants should have experience in social housing and customer service, with a strong commitment to resolving issues. The position offers an annual salary of £30,939, benefits including annual leave and a pension, and requires a DBS check. This is a 12-month fixed-term contract.

Benefits

28 days annual leave

Company pension contribution

Life assurance

Health cash plan

Cycle-to-work scheme

Onsite gym

Retail discounts

Annual Wellbeing Fund

Qualifications

• Experience working in Social Housing and Customer Service.
• Excellent communication and influencing skills.
• Strong attention to detail and customer service passion.

Responsibilities

• Deliver excellent customer experience via multiple communication channels.
• Act as the first point of contact for tenancy and rent queries.
• Support incoming enquiries and resolve customer issues.

Skills

Experience in Social Housing

Excellent communication skills

Attention to detail

Customer service passion

Job description

Background

It’s a great time to join Golding as a local visible and listening organisation providing sustainable homes and communities. We have an established track record for building quality homes and investing in our local communities.

What you’ll be doing

• Deliver an excellent customer experience, taking ownership of customer queries at first point of contact via a multi‑channel contact stream including calls, email, post, web chat and social media.
• Act as the first point of contact for most incoming enquiries ranging from tenancy and rent queries, moving in and out of a home, and other ad‑hoc support.

More about you

• Experience working in Social Housing and Customer Service.
• Excellent communication and influencing skills, strong attention to detail.
• Passionate about providing outstanding customer service and ensuring queries are resolved to the end solution.

When and where you’ll be doing it

37‑hour working week; location: central Maidstone head office (modern workspace).

What you’ll get in return

• Annual salary of circa £30,939 (salary range £30,001 – 35,000).
• 28 days annual leave per year (plus bank holidays).
• Company pension contribution.
• Life assurance.
• Flexible benefits: health cash plan, additional holiday purchase, cycle‑to‑work scheme, onsite gym, retail discounts and more.
• An annual Wellbeing Fund.

Additional requirements

A DBS check is required for this role.

Contract

12‑month fixed‑term contract.

Closing date

Applications close Monday 13 October 2025 at midnight. We will be sifting applications throughout and reserve the right to close applications early.

The Company

The Company has experienced unprecedented growth over the past few years and provides support to clients from all over the country.

Equality, Diversity and Inclusion

We are committed to building a diverse talent pool and promoting equal opportunities for all. We welcome applicants from all communities, embracing diversity and encouraging everyone to be themselves at work. No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you’ll get all the opportunities, support and respect you’d expect from Golding Homes.