Customer Service Advisor 001

Pertemps; Semley; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading Health Services Provider is seeking a Customer Support Agent to provide frontline support via telephone, email, and live chat. This remote role requires at least 3 years of experience in a customer-facing role and offers a salary range of £24,000 to £28,000 depending on experience. Full training will be provided, and all IT equipment is supplied for home working.

Qualifications

• At least 3 years' experience in a customer-facing or support role.
• Experience of using databases and proficient IT user.
• Experience working in a fast-paced, customer handling environment.

Responsibilities

• Provide frontline support via telephone, email, and live chat.
• Handle enquiries with empathy, professionalism, and efficiency.
• Maintain accurate records across internal systems.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Problem-solving skills

Tools

Salesforce

Job description

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems.

This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

Responsibilities as a Customer Support Agent:

• Provide frontline support via telephone, email, and live chat
• Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods
• Book appointments and coordinate plans in line with operational requirements
• Maintain accurate and timely records across internal systems (e.g., Salesforce).
• Recognise, respond to, and appropriately escalating safeguarding concerns or service disruptions
• Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery
• Provide clear, accurate service information to customers in a friendly, courteous manner
• When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns.

Requirements:

• At least 3 years’ experience in a customer-facing or support role.
• Experience of using databases and a proficient IT user.
• Outstanding verbal and written communication skills.
• Experience working in a fast paced, customer handling environment.
• Clear understanding of confidentiality and handling sensitive information.
• Self-sufficient and a problem solver.
• Happy to undertake a DBS check.

The Role:

• Fully remote, home based (all IT equipment will be provided).
• Monday – Friday, 9am – 5pm with 1 hour for lunch.
• Salary of £24,000 - £28,000 depending on experience.

If you are interested in this Customer Support Agent role, please apply with an up-to-date CV!