Customer Service Advisor

Pertemps; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-established organization in Wolverhampton is seeking Customer Service Advisors to join their supportive team. This full-time role offers a competitive pay rate of £12.60 per hour, with responsibilities including managing customer inquiries and ensuring high-quality service. Candidates should be excellent communicators and problem solvers. Ongoing training and a friendly work environment are provided.

Benefits

Competitive pay rate of £12.60 per hour

Full-time hours, Monday to Friday

Friendly, team-focused working environment

Ongoing training and support

Qualifications

• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to work in a team-oriented environment.

Responsibilities

• Handle inbound and outbound calls, emails, and online queries.
• Provide accurate information and guidance to customers.
• Log and update customer records using internal systems.
• Resolve issues and escalate complex queries when necessary.
• Liaise with internal departments to ensure customer needs are met.
• Deliver a high standard of service, prioritizing the customer.

Job description

Overview

Location: Wolverhampton

Salary: £12.60 per hour

Hours: Monday – Friday, 8am – 5pm

Pertemps are currently recruiting for Customer Service Advisors to join a busy and supportive team within a professional office environment in Wolverhampton. This is a fantastic opportunity to work with a well-established organisation that values its people and provides full training to help you succeed.

Key Duties

• Handling inbound and outbound calls, emails, and online queries in a professional manner
• Providing accurate information and guidance to customers
• Logging and updating customer records using internal systems
• Resolving issues and escalating more complex queries when required
• Liaising with internal departments to ensure smooth resolution of customer needs
• Delivering a high standard of service, always putting the customer first

What’s on Offer

• Competitive pay rate of £12.60 per hour
• Full-time hours, Monday to Friday, 8am – 5pm
• A friendly, team-focused working environment
• Ongoing training and support from day one

If you are a great communicator, enjoy problem-solving, and are looking for a role where you can make a real difference, we would love to hear from you.

Apply today with Pertemps Wolverhampton to take the next step in your career.