Customer Service Advisor

EA First Compass House; Wolverhampton; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading manufacturer in Wolverhampton is looking for a Customer Service Advisor to deliver high-quality service and enhance customer experience. This full-time position involves managing customer queries, ensuring targets are met, and maintaining accurate records. Ideal candidates have a strong background in customer service or account management, excellent communication skills, and familiarity with SAGE or Salesforce. This role offers a competitive salary of £26,000 - £28,000 plus benefits.

Benefits

Benefits package

Qualifications

• Experience in customer service or account management.
• Excellent verbal and written communication skills.
• Commercial awareness and confidence working to KPIs.

Responsibilities

• Provide high-quality customer service via phone and email.
• Meet and exceed service targets and KPIs.
• Work closely with internal teams to resolve customer queries.

Skills

Customer service experience

Excellent communication skills

Commercial awareness

Problem-solving skills

Tools

SAGE

Salesforce

Job description

My client a leading manufacturer based in Wolverhampton are seeking a Customer Service Advisor to deliver exceptional customer service and build strong relationships

My client operating from a purpose built site in Wolverhampton are a market leader in there product offering. They are part of a larger US Group which facilitates a global customer base.

As Customer Service Advisor reporting to the Customer Services Manager you will:

• Provide high‑quality customer service via phone and email to a range of key account customers
• Meet and exceed service targets and KPIs
• Work closely with internal teams to resolve customer queries efficiently
• Offer proactive recommendations to enhance customer experience
• Process customer orders and maintain accurate database records
• Support general administrative tasks within the team

The most desirable Customer Service Advisor applicant will have:

• Experience in customer service or account management
• Excellent verbal and written communication skills
• Commercial awareness and confidence working to KPIs
• Familiarity with systems such as SAGE or Salesforce (advantageous)
• Creative problem‑solving skills and a proactive approach

£26,000 - £28,000 plus benefits

Please note this role is full time on-site in Wolverhampton

EA First Ltd are acting as an Employment Agency for this permanent vacancy.