Customer Service Advisor

Michael Page; Winton Hill; On-site; GBP 27,000 - 30,000; Full time

Job summary

A reputable organisation in the property industry is seeking a Customer Service Advisor near Stockbridge. The ideal candidate will have strong communication skills and experience in customer service. Responsibilities include handling calls and emails, processing orders, and resolving customer queries. Offering a competitive salary between £27,000 and £30,000 per annum, the role provides opportunities for professional growth within a supportive team environment.

Benefits

Opportunities for professional growth and development

Supportive and collaborative working environment

Qualifications

• Experience in a customer service role, ideally within the property industry.
• Ability to manage multiple tasks effectively.
• Proficiency in using computer systems and software.

Responsibilities

• Handle inbound calls and emails, providing prompt and professional assistance.
• Process customer orders accurately and efficiently using internal systems.
• Resolve queries and complaints with a proactive, solution-focused approach.
• Liaise with internal teams to ensure timely delivery of products.
• Build strong relationships with trade customers to encourage repeat business.

Skills

Strong communication and interpersonal skills

Organised approach

Proactive attitude

Problem-solving skills

Attention to detail

Job description

We are seeking a Customer Service Advisor to join our team within the property industry near to Stockbridge. This role requires excellent communication skills and a commitment to providing outstanding support to customers.

Client Details

Our client is a reputable organisation within the property industry, known for its professional and customer-focused approach. As a small-sized company, they are dedicated to delivering quality services and fostering a supportive working environment.

Description

• Handle inbound calls and emails, providing prompt and professional assistance.
• Process customer orders accurately and efficiently using internal systems.
• Resolve queries and complaints with a proactive, solution-focused approach.
• Liaise with internal teams to ensure timely delivery of products.
• Maintain up-to-date knowledge of product ranges and services.
• Build strong relationships with trade customers to encourage repeat business.
• Monitor stock availability and advise customers on alternatives when needed.
• Support the wider team with administrative tasks as required.

Profile

A successful Customer Service Advisor should have:

• Strong communication and interpersonal skills.
• Experience in a customer service role, ideally within the property industry.
• An organised approach with the ability to manage multiple tasks effectively.
• Proficiency in using computer systems and software.
• A proactive attitude and problem-solving skills.
• Attention to detail and a focus on customer satisfaction.

Job Offer

Competitive salary between £27,000 and £30,000 per annum.

Permanent position in a reputable company within the property industry.

Opportunities for professional growth and development.

Supportive and collaborative working environment If you are passionate about customer service and are excited to join a company in the property industry, we encourage you to apply today.