Customer Service Advisor

People Solutions Group; Wigan; On-site; GBP 23,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to join a well-established client in Wigan. This full-time permanent role involves delivering high-quality customer service, maintaining product knowledge, and supporting vulnerable customers. The position offers excellent benefits including career progression, ongoing training, and a collaborative working environment. Successful candidates should have previous customer service experience and the ability to pass a credit check essential for financial services. Apply now for this exciting opportunity.

Benefits

Progression opportunities

A supportive and collaborative working environment

Ongoing training and development opportunities

Qualifications

• Ability to pass a credit check as per Financial Service requirements.
• Experience in financial services environments preferred.
• Experience working in a branch or counter-based environment.

Responsibilities

• Deliver a consistently high level of customer service in a branch environment.
• Build and maintain product and service knowledge.
• Identify opportunities to attract new business.

Skills

Previous experience in a customer service role

Excellent communication and interpersonal skills

Strong attention to detail and organisational skills

Ability to work within policies, procedures, and regulatory frameworks

Strong team player with a willingness to learn and develop

Confident problem solver with a proactive approach

Experience supporting vulnerable customers

Experience identifying customer needs

Job description

Hours: Monday to Friday, 9:00am – 16.30pm, plus 1 in 2 Sats 9am - 12.00pm Salary: £23,000 per annum

What’s in it for me: People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Wigan, on a full-time permanent basis. This is a fantastic opportunity, offering the opportunity to work for an excellent company within the Financial Services Industry and genuine opportunities for career progression.

Benefits include:

• Progression opportunities
• A supportive and collaborative working environment
• Ongoing training and development opportunities
• The chance to build a long-term career within financial services
• Opportunity to contribute ideas and influence customer experience improvements

Day-to-day duties: As a CUSTOMER SERVICE ADVISOR, your duties will include (but not be limited to):

• Deliver a consistently high level of customer service working in a branch based environment
• Build and maintain strong knowledge of products and Services
• Retain existing customer balances and identify opportunities to attract new business
• Generate leads and contribute to wider business growth
• Identify and support customers with potentially vulnerable circumstances in line with policy and guidance
• Proactively contribute ideas to improve customer experience, processes, and standards
• Represent the business positively within the local community
• Work collaboratively as part of the wider group sharing best practice

Essential skills: To be successful as a CUSTOMER SERVICE ADVISOR, you will need:

• Previous experience in a customer service role
• The ability pass a credit check - Financial Service requirement - FSA Guidelines
• Experience within financial services environments
• Strong attention to detail and organisational skills
• Excellent communication and interpersonal skills
• Confident problem solver with a proactive approach
• Ability to work within policies, procedures, and regulatory frameworks
• Strong team player with a willingness to learn and develop
• Experience working in a branch or counter-based environment, handling face-to-face customer queries and transactions
• Exposure to regulated environments, with an understanding of compliance, policies, and fair customer outcomes
• Experience identifying customer needs and signposting appropriate products or services (without hard sales)
• Experience supporting vulnerable customers in line with policy and guidance

Training: Full training will be provided, with ongoing development support.

Contact: If you are ready to take on this exciting opportunity as a Customer Service Advisor , apply today by clicking the link below or contact our recruitment team to find out more.

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.

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Customer Service Advisor • Wigan, Greater Manchester, England