Customer Service Advisor

Sunbelt Rentals Careers; Wetherby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment rental provider in Wetherby is seeking a Customer Service Advisor to build relationships and provide top-notch service. The ideal candidate will have a strong customer service background and exceptional communication skills. This role offers competitive benefits, including generous holidays and employee recognition awards.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Great pension scheme

Qualifications

• Proven experience in a customer service role, preferably handling inbound inquiries.
• Experience developing product knowledge and understanding the business.
• Ability to engage and build relationships with customers.

Responsibilities

• Deliver best-in-class service while managing customer orders.
• Build relationships with regular customers and take ownership of their journey.
• Think on your feet to improve customer experience.

Skills

Customer service experience

Exceptional communication skills

Negotiation skills

Team collaboration

Computer literacy

Job description

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Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service, using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continually improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you in return?

You’ll join a highly successful FTSE100 company—the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join our team, we’ll provide everything you need for success. We’ll discuss your training, personal development, and career aspirations.

To succeed as a Customer Service Advisor, you should have:

• Proven experience in a customer service role, preferably handling inbound order/sales inquiries, successfully completing transactions and satisfying customers
• Experience in developing product knowledge and understanding our product range and the wider Sunbelt business
• Exceptional communication skills, including negotiating and influencing, with the ability to engage and build relationships with internal and external customers
• The ability to make decisions using your judgment and initiative, aligned with company policies and pricing structures
• Strong team skills and a collaborative approach
• A flexible, adaptable attitude to manage multiple tasks, deadlines, and targets in a fast-paced environment while maintaining high standards
• A commitment to continuous improvement, actively suggesting and implementing process and service enhancements
• Good computer literacy in MS Office and enthusiasm for learning new IT systems