Customer Service Advisor

the West Brom; Walsall; On-site; GBP 24,000; Full time

Job summary

A leading building society in Walsall is seeking a Customer Service Representative to provide exceptional service to customers. You will support both in-branch and online interactions, ensuring a positive experience. The ideal candidate has a strong customer service background, excellent communication skills, and is tech-savvy. Join us and thrive in a supportive environment that values your growth and well-being.

Benefits

Development opportunities

25 days holiday plus bank holidays

Life assurance

Private medical insurance

Yearly pay review

Qualifications

• Previous experience delivering great customer service.
• Calm, clear, and confident communicator.
• Empathy and listening skills for customer support.

Responsibilities

• Providing excellent service to customers.
• Handling customer queries with confidence.
• Supporting the Customer Contact Centre.

Skills

Customer service

Communication

Team spirit

Tech-savvy

Job description

Overview

• Location: Walsall Branch
• Salary: £23,964 per annum
• Contract: Permanent
• Hours: 35 hours per week 09:00 – 14:00 (Customer Facing), 14:00 – 17:00 (Telephony) Monday - Friday; 09:30 – 12:30 Saturdays

We’re made for each other

At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

Responsibilities

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it’s about our products, services, or anything else customers need.
• Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
• Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.
• You’ll be supporting our Customer Contact Centre over the phone, on emails or live chat.
• Keeping our customers updated on their accounts.

What we’re looking for

• Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
• An infectious team spirit who’s ready to collaborate and share ideas.
• A customer centric person who holds a genuine interest in customers and their needs.
• A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
• Empathy, you’ll need to listen, understand, and offer support to all our customers, as well as your colleagues.
• Flexibility, there’ll be times when we’ll need you to step up to help your team and other teams, especially during our busy times.
• Tech-savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
• Previous experience delivering great customer service
• A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.

What’s in it for you

• We pride ourselves on our development opportunities and always look to promote from within wherever possible
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year
• 2 paid volunteering days a year
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave
• Life assurance provided by the Society at 4 times your salary
• Yearly performance related pay scheme and pay review
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members
• Salary Sacrifice Electric/Hybrid Car Scheme
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness

Why choose the West Brom?

We’ve been named one of The Sunday Times’ Best Places to Work – and we couldn’t be prouder. It’s a reflection of our warm, inclusive and supportive culture and how much we value our people. But what matters most is how you’ll feel when you’re here because we don’t just want you to fit in, we want you to feel like you truly belong. So when you join us, you’ll find a place that values your wellbeing, supports your growth and helps you build a career that works for you.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [e-mail].

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.