Customer Service Advisor

Adecco; Tamworth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency in Tamworth is seeking Contact Centre Agents for a temporary role that focuses on delivering exceptional customer service. This position requires handling customer calls, managing appointments, and updating customer information. Ideal candidates will possess strong communication skills and a positive attitude. Join a supportive team where you can grow your skills and contribute to a vibrant work environment.

Benefits

Supportive work environment

Opportunities for growth and development

Qualifications

• Previous experience in a contact centre or customer service role is a plus.
• Basic computer skills for updating customer information.

Responsibilities

• Handling inbound and outbound customer calls with a friendly demeanour.
• Booking and managing repairs and replacement appointments.
• Delivering excellent customer service.

Skills

Strong communication skills

Customer service orientation

Ability to multitask

Job description

Join Our Team as a Contact Centre Agent

Location: Tamworth

Contract Type : Temporary

Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional.

Roles Available: Full-Time Agents

• 37.5 hours per week- Rotating 3-week shift pattern : - 08 : 00 - 16 : 00- 09 : 00 - 17 : 00- 10 : 00 - 18 : 00

Part-Time Agents - 20 hours per week

• Preferred shifts :
• 08 : 00 - 12 : 00
• 14 : 00 - 18 : 00
• Some flexibility may be available

Contract Details

Temporary assignment for 12 weeks, with the possibility of extension if required.

Role Overview

As a key member of our customer service department, your role will encompass a variety of exciting tasks, including :

• Handling inbound and outbound customer calls with a friendly demeanour.
• Booking and managing repairs and replacement appointments.
• Delivering excellent customer service and providing clear, concise information.
• Accurately updating customer details in our internal systems.
• Collaborating with internal teams to ensure smooth scheduling of appointments.

What We Offer

• A supportive and upbeat work environment.
• Opportunities for growth and development.
• A chance to be part of a dedicated team that values your contributions.

What We're Looking For

• A positive attitude and a passion for customer service.
• Strong communication skills and the ability to multitask.
• Basic computer skills for updating customer information.
• Previous experience in a contact centre or customer service role is a plus, but not required.

How to Apply

Don't miss out on this fantastic opportunity! Send your CV and a brief cover letter outlining your relevant experience to

Join us in making a difference, one call at a time. We can't wait to welcome you to the National Windscreens family!

Adecco is committed to promoting diversity and inclusion in the workplace. We encourage applications from all qualified individuals.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.