Customer Service Advisor

Trent & Dove; Stoke-on-Trent; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A housing association in Stoke-on-Trent is seeking a Customer Service Representative to deliver front line services. This role involves handling inbound calls and face-to-face inquiries from tenants and external customers. Candidates should possess strong customer service experience, excellent communication skills, and proficiency in Microsoft Office applications. The position offers a hybrid working environment and requires in-office presence twice a week after training. Applications close on 31st March 2025.

Benefits

Company Pension Scheme

Private Healthcare

Qualifications

• Experience in a Customer Service/contact centre environment.
• Ability to maintain confidentiality when dealing with sensitive information.
• Excellent attention to detail and accuracy.
• Multi-tasking capability.
• Excellent IT skills, especially in Microsoft applications.
• Strong communication ability across various channels.

Responsibilities

• Provide front line customer service via inbound calls and face-to-face.
• Resolve queries at the first point of contact.
• Field various enquiries from tenants and external customers.
• Proactively ensure customer satisfaction.

Skills

Customer Service experience

Confidentiality

Attention to detail

Multi-tasking

IT skills (Outlook, Word, Excel)

Excellent communication skills

Job description

Overview

This is a temporary vacancy. 37 hours per week. Benefits include Company Pension Scheme & Private Healthcare.

Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team.

The team are responsible for providing a front line service to customers, answering inbound calls and a face to face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction.

Responsibilities

• Provide front line customer service via inbound calls and face-to-face service.
• Resolve queries at the first point of contact.
• Field a wide variety of enquiries from tenants, applicants and external customers.
• Proactively ensure high customer satisfaction.

Qualifications

• Experience of working in a Customer Service/contact centre environment.
• Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
• Excellent attention to detail and accuracy.
• The ability to multi task.
• Excellent IT skills, especially Microsoft Outlook, Word and Excel.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• Able to work from our head office at least twice a week following the initial training period.

Application details

The closing date for applications is 31st March 2025.

To apply or view the job details please lick on the link below: https://trentanddove.current-vacancies.com/Jobs/Advert/3785723?cid=2123

We welcome applications from all sections of the community.

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.

We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.

Over 6,000 properties, ranging from sheltered accommodation to family homes and everything in between.

We are driven to make a difference to people\'s lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 21 years now that is exactly what we have been doing.