Customer Service Advisor

Recruitment Solutions Ltd; South Oxfordshire; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A market-leading distribution partner is seeking a permanent Customer Service Advisor in Didcot. After training, you will enjoy a flexible work schedule with 3 remote days per week. Ideal candidates will demonstrate calmness and empathy in customer interactions. Salary starts at £23,500 with performance bonuses up to £26,500.

Qualifications

• Experience in customer service is preferred but not essential.
• Ability to handle issues calmly and professionally while showing empathy.

Responsibilities

• Responding to customer emails and phone calls.
• Resolving issues related to deliveries or products.
• Handling general inquiries about services.
• Data entry and processing using a bespoke CRM system.
• Preparing and processing orders.
• Collaborating with various departments to ensure excellent service.

Skills

Experience in customer service

Calm problem handling

Empathy

Job description

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Due to significant growth (30% in the last year!), we are seeking a Customer Service Advisor to join our team on a PERMANENT basis. Recruitment Solutions has been partnering with a market-leading distribution company for several years.

Job Summary

• Location: Didcot
• Working hours: 9am-5pm, Monday to Friday
• Position type: Temp-to-perm

About the Role

After approximately 12 weeks of training, you will have the opportunity to work from home 3 days a week.

• Working days: Monday – Friday
• Hours: 9am – 5pm (flexibility may be considered)
• Salary: £23,500 per annum (+ performance bonuses, up to £26,500)
• Work arrangement: 2 days in the office, 3 days remote (post-training)

Key Responsibilities

• Responding to customer emails and phone calls
• Resolving issues related to deliveries or products
• Handling general inquiries about services
• Data entry and processing using a bespoke CRM system
• Preparing and processing orders
• Collaborating with various departments to ensure excellent service

Candidate Expectations

• Experience in customer service is preferred but not essential
• Ability to handle issues calmly and professionally while showing empathy