Customer Service Advisor

Sustainable Energy Services (UK) Ltd; Skelmersdale; On-site; GBP 28,000; Full time

Job summary

A sustainable energy firm in Skelmersdale is seeking a Customer Service Advisor responsible for managing customer enquiries through calls and emails. The ideal candidate will have over 18 months of customer service experience and excellent communication skills. The role offers a salary of £27,500 per annum, along with 23 holidays and other benefits. Join us to contribute to sustainable building and energy efficiency!

Benefits

23 holidays per year

Public holidays

Enhanced pension contributions

Employer paid Healthcare Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Support for CPD

Qualifications

• Minimum 18 months’ experience in administration or customer service.
• Ability to organize workload and manage multiple priorities.
• Strong communication skills, both verbal and written.
• Full UK driving license.

Responsibilities

• Answer calls and email enquiries from customers.
• Update CRM with accurate records.
• Provide retrofit advice to customers.
• Handle grant administration paperwork.
• Meet internal and external deadlines.
• Make outbound calls and book appointments.
• Manage appointments and surveys.
• Support in-house teams with documentation.

Skills

Customer service experience

Interpersonal communication

IT proficiency (Outlook, Word, Excel)

Organizational skills

Job description

Customer Service Advisor

Location: Skelmersdale, WN8 9TW

Salary: £27,500 per annum + Excellent Benefits!

Contract: Full time, permanent

Hours of Work: 8am - 5pm Mon - Thurs, 8am - 4.30pm Friday

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Benefits: 23 holidays per year + public holidays, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!

Sustainable Energy Services is a well‑known expert in our field!

We are now recruiting for a Customer Service Advisor to assume responsibility for managing.aw customer enquiries, in the form of calls, email and online application forms!

Responsibilities

• Answering and dealing with telephone and e‑mail enquiries.
• Update CRM with accurate records of customer documentation.
• Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home. Training provided and potential for retrofit advice qualification.
• Dealing with grant administration paperwork and co‑unekaing with external providers.
• Meeting internal and external deadlines, and customer satisfaction reporting.
• Make outgoing calls to customers and booking of appointments.
• Managing bookings of appointments and surveys.
• Supporting in‑house teams with administrative duties and documentation.

Qualifications

• A minimum of 18 months’ experience in administration / call handling, or customer service centre experience.
• The ability to efficiently organise workload and manage multiple priorities.
• A pro‑active and adaptable approach.
• Proficiency in IT, particularly Outlook, Word and Excel.
• Excellent interpersonal communication skills - particularly verbal and written.
• A full UK driving license.

It would beойдет great if you had:

• An understanding of energy efficiency grant funding schemes.
• A customer service qualification.
• Energy efficiency measures and knowledge.
• Experience in the use of CRM systems.

Our Commitment to You

We are proud to be an equal opportunities employer.

We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race notwendige family status, sexual orientation, disability, or religious belief.

Ready to make a difference one home at a time

Apply now and help us lead the way in sustainable building and energy efficiency!