Customer Service Advisor

Michael Page (UK); Sevenoaks; On-site; GBP 23,000 - 29,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Sevenoaks. This role involves responding to customer enquiries, providing accurate information, resolving issues, and collaborating with teams to enhance service quality. Candidates should possess strong communication skills, prior customer service experience, and a customer-focused approach. The position offers a competitive salary ranging from £23,400 to £28,600 per annum, with an immediate start and a permanent role after three months.

Benefits

Competitive salary

Potential benefits package

Professional working environment

Responsibilities

• Respond to customer enquiries via phone, email, and other communication channels.
• Provide accurate information and advice regarding services and processes.
• Resolve customer issues promptly and effectively.
• Maintain detailed records of customer interactions.
• Collaborate with internal teams to meet customer needs.
• Identify opportunities to improve customer service processes.

Skills

Strong communication and interpersonal skills

Previous experience as a Customer Service Advisor

Proficiency in using computer systems and customer service tools

Customer-focused approach

Ability to handle challenging situations calmly

Attention to detail

Excellent organisational skills

Collaborative mindset

Job description

About Our Client

The company operates within the property industry and is a growing business. It is known for its commitment to delivering excellent customer service and maintaining a high standard of client satisfaction.

Job Description

• Respond to customer enquiries via phone, email, and other communication channels.
• Provide accurate information and advice regarding services and processes.
• Resolve customer issues promptly and effectively, escalating when necessary.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to ensure customer needs are met.
• Identify opportunities to improve customer service processes and contribute ideas.
• Ensure compliance with company policies and industry regulations.
• Support the team in achieving key performance indicators and service goals.

The Successful Applicant

A successful Customer Service Advisor should have:

• Strong communication and interpersonal skills.
• Previous experience as a Customer Service Advisor
• Proficiency in using computer systems and customer service tools.
• A customer-focused approach with a commitment to delivering high-quality service.
• The ability to handle challenging situations calmly and effectively.
• Attention to detail and excellent organisational skills.
• A collaborative mindset and the ability to work well within a team.

What's on Offer

• Competitive salary ranging from £23,400 to £28,600 per annum.
• Potential benefits package (details to be confirmed).
• Permanent position after three months
• A supportive and professional working environment in the property industry.

Available Start

• Immediate Start Available
• This Role Will Go Permanent After 3 Months

If you are based in Sevenoaks and looking for your next opportunity in customer service, we encourage you to apply for this role.