Customer Service Advisor

MTrec Ltd Commercial; Seaham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A respected client services firm located in Seaham is currently seeking an experienced Customer Service Advisor to provide exceptional service to clients. The ideal candidate will have experience in customer service, along with hands-on knowledge of Salesforce or similar CRM systems. You will be working Monday to Friday in a supportive environment with a competitive salary.

Benefits

Company Pension

Life Insurance

Employee Benefits Platform

Employee Assistance Programme & 24/7 GP Access

No weekend work

Qualifications

• Experience in a customer service or customer experience role is essential.
• Hands-on experience using Salesforce CRM or another CRM system is essential.
• Ability to work under pressure with a positive, professional attitude.

Responsibilities

• Delivering exceptional customer service to clients.
• Managing enquiries and orders.
• Building strong client relationships.

Skills

Customer service experience

Salesforce CRM usage

Written and verbal communication

Organisational skills

Call centre experience

Education

Level 3 qualification (A-levels, NVQ, or equivalent)

Higher education in Business, Customer Service or related fields

Tools

Salesforce

CRM systems

Job description

Benefits

• You will be working in a friendly and supportive environment!
• Company Pension.
• Life Insurance.
• Employee Benefits Platform.
• Employee Assistance Programme & 24/7 GP Access.
• Monday - Friday, no weekends!
• Competitive salary!

The Company

MTrec Commercial are supporting our prestigious client in their search for an experienced Customer Service Advisor to join the team on a full-time basis. If you feel you have the required skills and experience, then please apply for an immediate response!

Role

• Delivering exceptional customer service to clients.
• Managing enquiries and orders.
• Able to build strong client relationships.
• Logging, tracking and managing cases.
• Updating clients where necessary.
• Use of Salesforce and other CRM systems on a daily basis.
• Collaborating across teams.

About You

• Experience in a customer service or customer experience role (essential).
• Hands-on experience using Salesforce CRM or another CRM system (essential).
• Minimum Level 3 qualification (A-levels, NVQ, or equivalent).
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to work under pressure with a positive, professional attitude.
• Previous call centre or call handling experience is advantageous.
• Higher education qualifications in Business, Customer Service, or related fields (desirable).
• Salesforce/CRM-specific training or certification (advantageous).