Customer Service Advisor

Manpower; Scotland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading staffing company is seeking a Customer Service Advisor to provide first line IT support to clients. Based in Inverness or Nairn, you will respond to customer requests and log them in the system. The position requires effective communication skills and a passion for delivering exceptional service. Training will be provided, and the job offers 25 hours a week on a temporary basis.

Qualifications

• Background in Customer Service is beneficial.
• Full training will be provided.

Responsibilities

• Be the first point of contact for customers.
• Provide 1st line IT support.
• Respond to requests via telephone, email, and web chat.

Skills

Effective communication skills

Passion for customer service

Willingness to learn

Ability to work independently

Strong analytical skills

Ability to work under pressure

Job description

Overview

Job Title: Customer Service Advisor

Salary: £12.60 per hour (Living Wage Employer)

Location: Capgemini, Inverness, or Nairn

Hours: 25hrs per week, Monday to Friday, from 8am - 1pm or 9am - 2pm

Responsibilities

• Be the first point of contact for customers.
• Your main responsibility is to provide 1st line IT support to Capgemini's clients.
• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the appropriate call logging software
• Assign calls to relevant support teams
• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

• Effective communication skills, both verbally and in writing
• Genuine passion for delivering exceptional customer service
• A keen willingness to learn and adapt
• The ability to work both independently and in a team environment
• Strong analytical skills
• Ability to work under pressure

Job Details

• Job Title: Customer Service Advisor
• Company: Manpower
• Location: Inverness / Nairn (Capgemini)
• Posted: Sep 10th 2025
• Closes: Oct 11th 2025
• Sector: Customer Services
• Contract: Temporary
• Hours: 25 hours per week