Customer Service Advisor

French Selection UK; Reading; Hybrid; GBP 30,000; Full time

Job summary

A well-established European designing and manufacturing company is seeking a Customer Service Advisor for their Reading office with a hybrid working pattern. Responsibilities include providing excellent customer service, processing orders, and maintaining the CRM system. Ideal candidates will have strong communication skills and customer-focused approach. Experience in the defence or high-tech industries is a plus. This role offers a salary of £30,000.

Qualifications

• Experience in the defence/security or high-tech industries is ideal.

Responsibilities

• Work closely with the sales operation team to provide excellent customer service.
• Respond to customer enquiries by phone, email, or in person.
• Process quotes and customer orders and update records.
• Prepare simple weekly reports for customers and the sales team.
• Maintain and update the CRM system.
• Provide general administrative support.

Skills

Customer focused

Great admin/account management skills

Strong communicator

Confident and outgoing

IT literate

Job description

Very well-established European designing and manufacturing company

Responsibilities

Customer Service Advisor

Location: Reading – Hybrid working pattern

Salary: £30,000

Ref: 1203CS

Main duties:

• To work closely with the sales operation team and offering excellent customer service to clients
• Respond to customer enquiries by phone, email, or in person to provide accurate information about products, services, and policies
• Process quotes and customer orders and update records
• Prepare simple weekly reports for customers and the sales team
• Maintain and update the CRM system
• Provide general administrative support to the office and multi skill when required

Candidate's Profile

• Customer focused with great admin/account management skills
• Experience in the defence/security or high-tech industries – Ideal
• Strong communicator and telephone manner
• Outgoing, confident and motivated candidate
• IT literate