Customer Service Advisor

CONNELLS GROUP; Preston; On-site; GBP 26,000; Full time

Job summary

A leading property management firm in Preston is seeking a Customer Service Advisor. In this role, you'll manage a portfolio of tenancies ending, acting as a key contact for tenants and landlords throughout the end-of-tenancy process. The ideal candidate will have strong communication and negotiation skills with a passion for customer service. The position offers a salary of £25,150 per year and numerous benefits, including training and career progression opportunities.

Benefits

23 days annual leave

Pension scheme

Full training and support

Career progression opportunities

Discounts across retail and health

Wellness benefits

Qualifications

• Confident communicator, both verbal and written.
• Positive 'can-do' approach is essential.
• Ability to remain calm under pressure and work to timescales.

Responsibilities

• Managing a portfolio of properties and liaising with Landlords and Tenants.
• Communicating with landlord, tenant, and supplier for end‑of‑tenancy check‑outs.
• Cross-checking original inventory against check‑out reports.

Skills

Confident communication

Negotiate effectively

Strong organizational skills

Time management

Problem-solving

Customer service passion

Job description

Customer Service Advisor

Are you passionate about providing a great customer service, and looking to join a dynamic and motivated team? We may have the job for you!

A fantastic opportunity has arisen to join our established residential lettings team in Preston, as End of Tenancy: Customer Service Advisor.

Here at Entwistle Green, we are looking for an energetic and enthusiastic customer service specialist, who either has a background within property, or looking to embark within the industry.

Role – End of Tenancy: Customer Service Advisor (known locally as Property Manager: Deposit Specialist)

Salary - £25,150 per annum

Location – Chapel Street, Preston, PR1

Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 5 (9am - 1pm)

As an End of Tenancy: Customer Service Advisor, you will be fully managing your own portfolio of tenancies ending, across any of our 60 brands. Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given, through to the security deposit being released.

Day‑to‑day duties may include:

• Managing a portfolio of properties and liaising with Landlords and Tenants to arrange repairs and maintenance
• Arrange end‑of‑tenancy check‑out appointments with landlord, tenant, and supplier, communicating appropriately
• Cross‑check original inventory against check‑out report and negotiating with tenant and landlord to agree deductions.
• Work closely with our branch colleagues, expedite the process where there is a new tenant moving into the property
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Provide a first‑class service to maximise customer retention and re‑letting
• Work as a team player, being helpful and supportive to colleagues
• Ensure personal and team deadlines are met, service levels maintained and KPI’s achieved

About You:

• A positive 'can-do' approach is essential
• Confident communicator, both verbal and written, who is passionate about customer service.
• Excellent at negotiating with strong organisational skills.
• Strong time management skills, with the ability to problem solve.
• Able to remain calm under pressure and work to timescales

What you get in return for a career as a Property Manager:

• 23 days annual leave increasing with length of service
• Pension scheme
• Full training, support and guidance
• Excellent career progression opportunities throughout the business
• Outstanding discounts across retail, entertainment, travel and health
• Wellness benefits, we are part of the wellness charity – MIND

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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