Customer Service Advisor

BAIRSTOW EVES; Preston; On-site; GBP 26,000; Full time

Job summary

A leading property management firm in Preston seeks a passionate Customer Service Advisor to manage tenancy end processes. This role involves liaising with landlords and tenants, negotiating agreements, and ensuring an outstanding customer experience. The ideal candidate will have strong communication and negotiation skills, and a positive, problem-solving attitude. This position offers 23 days of annual leave, a pension scheme, and career progression opportunities within a supportive environment.

Benefits

23 days annual leave

Pension scheme

Full training and support

Career progression opportunities

Discounts across retail and entertainment

Wellness benefits

Qualifications

• Experience in customer service, ideally in a property management role.
• Ability to build internal relationships and negotiate agreements.
• Calm under pressure with strong problem-solving skills.

Responsibilities

• Manage a portfolio of properties and liaising with landlords and tenants.
• Arrange end-of-tenancy check-out appointments.
• Negotiate deductions with tenants and landlords.

Skills

Positive 'can-do' approach

Confident communicator

Negotiation skills

Organizational skills

Time management

Problem-solving ability

Job description

Customer Service Advisor

Are you passionate about providing a great customer service, and looking to join a dynamic and motivated team? We may have the job for you! A fantastic opportunity has arisen to join our established residential lettings team in Preston, as End of Tenancy: Customer Service Advisor.

Here at Entwistle Green, we are looking for an energetic and enthusiastic customer service specialist, who either has a background within property, or looking to embark within the industry.

Role – End of Tenancy: Customer Service Advisor (known locally as Property Manager: Deposit Specialist)

Salary - £25,150 per annum
Location – Chapel Street, Preston, PR1
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 5 (9am - 1pm)

As an End of Tenancy: Customer Service Advisor, you will be fully managing your own portfolio of tenancies ending, across any of our 60 brands. Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given, through to the security deposit being released.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

• Managing a portfolio of properties and liaising with Landlords and Tenants to arrange repairs and maintenance
• Arrange end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately
• Cross‑check original inventory against check‑out report and negotiate with tenant and landlord to agree deductions
• Work closely with our branch colleagues, expedite the process where there is a new tenant moving into the property
• Deal promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Provide a first‑class service to maximise customer retention and re‑letting
• Work as a team player, being helpful and supportive to colleagues
• Ensure personal and team deadlines are met, service levels maintained and KPI’s achieved

About You:

We’re not just looking for good customer service; we’re looking for Property Managers who can build internal relationships, successfully negotiate agreements and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:

• A positive ‘can‑do’ approach essentialli>
• Confident communicator, both verbal and written, who is passionate about customer service
• Excellent at negotiating with strong organisational skills
• Strong time management skills, with the ability to problem solve
• Able to remain calm under pressure and work to timescales

What you get in return for a career as a Property Manager:

• 23 days annual leave increasing with length of service
• Pension scheme
• Full training, support and guidance
• Excellent career progression opportunities throughout the business
• Outstanding discounts across retail, entertainment, travel and health
• Wellness benefits, we are part of the wellness charity – MIND

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.